MasterCard Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Mastercard
Description:
MasterCard Remote Jobs Customer Support Jobs
We are looking for a lead systems analyst join an award winning team with a proven track record of combining data science technique with an intimate knowledge of payments data to aid Financial Institutions in their fight against money laundering and fraud. Headquartered in The City of London, we craft bespoke services that help our clients gain an understanding of the underlying criminal behaviour that drives financial crime, empowering them to take action.
As part of the application development team, your role will focus on defining and translating requirements from partner teams for the software engineering team. This will involve iterating existing products and designing and developing new ones.
MasterCard Remote Jobs Customer Support Jobs
Role
• Meet with business leaders and business analysts to discuss and elicit under-the-surface needs and translate them into specific system requirements and subsequent project objectives.
• Identify solutions for less complex, more common issues.
• Independently create prototype designs for components of applications or projects and writes basic documentation, such as test plans and scripts.
• Define project requirements and assists with estimating efforts to fulfil requirements.
• Coach junior resources in development of prototype designs for less complex projects.
• Coordinate impact to vendor and company workflow for new products.
• Responsible for test scenarios creation, some testing and test results review.
• Assist with analysis of support ticket issues.
• Explore the team’s ability to accomplish a project.
• Serve as an intermediary between the software engineering team and product team.
• Analyse requirements to determine the system needs to fulfil those requirements.
• Translate requirements into realistic goals and well defined epics/features/stories.
• Assist in planning and writing user acceptance tests.
• Create epics, features, and stories from user stories in collaboration with engineering managers, software engineers and business analysts.
• Complete JIRA artefact content, ensuring consistency.
• Add acceptance scenarios to stories in collaboration with QAs/QEs.
• Assist with writing user guides and other forms of customer facing documentation.
• Refine project requirements in flight.
• Groom engineering backlog, prioritise stories to ensure efficient project delivery.
• Work with Quality Assurance team to prioritise test cases and measure coverage.
• The role is hybrid, based in central London, and the expectation is that you attend the office according to Mastercard policy, including team days on Monday and Thursday.
MasterCard Remote Jobs Customer Support Jobs
All About You
You are an experience analyst, used to working with a disparate group of stakeholders with different points of view. You are adept at translating high level requirements into features and stories, and have worked with software engineers and quality assurance teams to refine acceptance criteria and estimates.
• You are comfortable communicating with a range of stakeholders, including subject matter experts, data scientists, software engineers and enterprise devops and security professionals.
• Experience with agile methodologies.
• Familiar with confluence and JIRA.
• Knowledge of backend software developer, API driven systems and low latency products.
• Experience in new program/product launch across multiple markets/countries.
• Focussed on technology solutions to business problems.
• Prior experience of translating user stories into features and stories in collaboration with engineering managers, software engineers and systems analysts.
• Have run demonstrations of products and engineering outputs to range of stakeholders.
• You may have domain knowledge in payments, fraud, anti-money laundering and machine learning.
MasterCard Remote Jobs Customer Support Jobs
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
MasterCard Remote Jobs Customer Support Jobs
About the Mastercard Company :
Mastercard Incorporated, a global financial services corporation, operates its UK subsidiary, Mastercard UK. Established to facilitate electronic payment methods, Mastercard UK is part of a network that spans across more than 210 countries. The company provides a variety of payment solutions, including credit, debit, and prepaid card services, along with innovative digital payment technologies.
Mastercard UK focuses on enhancing the payment experience for both consumers and businesses through its robust infrastructure and cutting-edge technology. They aim to make transactions more secure, efficient, and accessible. This includes the implementation of contactless payment systems, which have seen significant uptake in the UK, particularly in the transportation and retail sectors. Mastercard’s commitment to security is evident through their continuous investment in advanced fraud detection and prevention mechanisms, ensuring customer data remains protected.
In addition to traditional banking partnerships, Mastercard UK collaborates with fintech companies to drive innovation in the financial sector. These collaborations often result in the development of new financial products and services that cater to the evolving needs of modern consumers. For instance, their partnership with major UK banks and fintech firms has led to the introduction of digital wallets and other mobile payment solutions, enhancing the convenience and speed of transactions.
Mastercard UK is also dedicated to promoting financial inclusion and literacy. They engage in various initiatives aimed at providing underserved communities with access to essential financial services, thereby supporting economic growth and stability.
Headquartered in London, Mastercard UK plays a pivotal role in the European payment landscape. By continually adapting to technological advancements and market demands, Mastercard UK remains at the forefront of the financial services industry, ensuring seamless and secure payment experiences for its users.
MasterCard Remote Jobs Customer Support Jobs
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