Kohl’s Support Member Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Kohl’s
Description:
Kohl’s Support Member Jobs
In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You will deliver speed of service transactions while creating a compelling customer experience.
What You’ll Do
Engage customers by greeting them and offering assistance with products and services, operate a cash register, scan items, bag merchandise and properly handle different methods of payment
Accurately and efficiently execute point of sale and customer service standards based on company guidelines providing courteous, friendly, fast and efficient service
Meet or exceed individual goals (e.g., credit, loyalty)
Support inventory accuracy through accurate completion of all required point of sale and merchandise disposition practices
Support the training process for new hires on the service team, including teaching process best practices, proper point of sale procedures, using available tools and resources while meeting Kohl’s brand standards
Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies)
Kohl’s Support Member Jobs
All associate roles at Kohl’s are responsible for:
Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture
Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues
Accomplishing multiple tasks within established timeframes
Following company policies, procedures, standards and guidelines
Maintaining adherence to company safety policies for the safety of all associates and customers
Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel
Other responsibilities as assigned
Kohl’s Support Member Jobs
What Skills You Have
Required
Excellent customer service skills and ability to multi-task with strong attention to detail
Verbal/written communication and interpersonal skills
No retail experience required
Must be 16 years of age or older
Flexible availability, including days, nights, weekends, and holidays
Preferred
Client facing retail or service industry experience
Kohl’s Support Member Jobs
About the Kohl’s Company :
Kohl’s Corporation is an American department store retail chain, established in 1962 by Maxwell Kohl in Brookfield, Wisconsin. While it is a major player in the U.S. retail market, Kohl’s does not operate in the United Kingdom. The company’s business model focuses on providing a wide range of products including apparel, footwear, accessories, beauty products, and home goods, catering to mid-range consumers. With over 1,100 stores across the United States, Kohl’s combines in-store and online shopping experiences, bolstered by a robust e-commerce platform.
Kohl’s is known for its customer loyalty program, “Kohl’s Cash,” which incentivizes repeat purchases through discounts redeemable on future buys. Additionally, the company frequently collaborates with high-profile brands and designers, offering exclusive lines that appeal to a broad demographic.
The retailer has faced significant challenges in recent years, including shifting consumer habits towards online shopping and heightened competition from both traditional and online retailers. To combat these trends, Kohl’s has implemented several strategic initiatives such as partnerships with companies like Amazon, where customers can return Amazon purchases at Kohl’s stores, driving foot traffic and potential additional sales.
While Kohl’s continues to adapt to the evolving retail landscape, it maintains a strong presence in the U.S. market. The absence of Kohl’s in the UK and other international markets could be attributed to the complexities of entering new regions, which involve substantial investments and adaptations to local consumer preferences and competitive environments. For now, Kohl’s remains a significant entity in the American retail sector, focusing on innovation and customer engagement to sustain its growth and relevance.
Kohl’s Support Member Jobs
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