Jobs.Netflix.Com In Brazil #Apply For This Job!! @Sarkarivaccancy ( Customer Service Insights Researcher )
Hiring Organization:- Netflix
Post Name:- Customer Service Insights Researcher
Qualifications:- Graduate
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- R$20 – R$30/Hour
Locations:- Alphaville, Brazil
Jobs.Netflix.Com In Brazil #Apply For This Job!! @Sarkarivaccancy ( Customer Service Insights Researcher )
Full Job Description:
The Netflix customer service (CS) Insights team is looking for a Researcher for customer service Insights in São Paulo. The CS Insights crew generates actionable insights by studying the voice of the client to enhance the Netflix product enjoy and customer service. The function will report to the customer support Insights supervisor based totally in Alphaville. They may join a team of global researchers positioned around the sector.
Applicants must reveal that they may be curious and analytical, enthusiastic about purchaser studies, and expert storytellers. They need to be an exquisite communicator in each written and spoken English. Spanish competencies could be a plus.
Jobs.Netflix.Com In Brazil #Apply For This Job!! @Sarkarivaccancy ( Customer Service Insights Researcher )
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Obligations
- Accumulating and analyzing consumer feedback:
- Concentrate to call recordings and overview chat and call transcripts to perceive themes in the patron experience and examine factors of friction related to the client journey.
- Design and execute advert-hoc research initiatives the use of numerous quantitative and qualitative methodologies to enhance external and inner CS experience.
- Leverage metrics dashboards and statistics equipment to hit upon subsets of CS contacts to investigate throughout regions, languages, and consumer segments.
Speaking actionable insights & trends:
- Craft clean, compelling, and concise memories from consumer evaluation in enterprise English.
- Leverage more than one facts sources to help inform a comprehensive story that marries qualitative and quantitative findings.
- Present evaluation to key stakeholders inside CS.
- Turn complicated business troubles into easy and actionable recommendations.
- Collaborate with CS Insights peers to develop and proportion excellent practices throughout regions.
Jobs.Netflix.Com In Brazil #Apply For This Job!! @Sarkarivaccancy ( Customer Service Insights Researcher )
Handling projects:
- Work in a consultative fashion with stakeholders to define the assignment technique, cope with roadblocks, and deliver insights that power action.
- Broaden undertaking plans and observe assignment management rigor to meet deadlines.
- Collaborate with diverse stakeholders and partners within the CS agency.
Qualifications
- Bachelor’s degree inside the subject of studies, advertising, or other related social sciences.
- 5+ years of work experience in a research and/or evaluation position is required.
- Revel in on each the “patron-facet” and “supplier/dealer side” of research is preferred.
- Capable to research huge quantitative datasets and summarize key insights into issues required.
- Records savviness and enjoy in quantitative facts evaluation the use of Excel or Tableau are required.
- Previous revel in in customer support and/or the voice of consumer data is a plus.
- Exceptional written and oral conversation abilties in English, Spanish, and Portuguese.
- A few enjoy executing qualitative studies is a plus.
- Revel in with sq. Is a plus.
Jobs.Netflix.Com In Brazil #Apply For This Job!! @Sarkarivaccancy ( Customer Service Insights Researcher )
Why Brazil For Job?
Brazil has a large and diverse economy with many job opportunities in various sectors. Some of the reasons why Brazil can be a good option for a job include:
- Large economy: Brazil has the ninth-largest economy in the world and is the largest economy in Latin America, which means there are plenty of job opportunities in a variety of industries.
- Emerging market: Brazil is an emerging market, which means there is a lot of potential for growth and development. This can translate to more job opportunities as companies expand and new businesses are created.
- Natural resources: Brazil is rich in natural resources, including oil, minerals, and agricultural products. This has led to the development of many industries, including mining, agriculture, and energy, which can offer job opportunities.
- Diversity: Brazil is a diverse country with a variety of cultures and languages. This can be attractive for job seekers who want to work in a multicultural environment.
- Cost of living: The cost of living in Brazil is relatively low compared to many developed countries, which can make it an attractive option for job seekers looking for an affordable place to live.
Overall, Brazil can be a good option for job seekers looking for a diverse and growing economy with plenty of opportunities. However, it’s important to do your research and be aware of the cultural and language differences before making the move.
Jobs.Netflix.Com In Brazil #Apply For This Job!! @Sarkarivaccancy ( Customer Service Insights Researcher )
