Howmet Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Howmet Aerospace
Description:
Howmet Remote Jobs Customer Support Jobs
Under general direction, is responsible for positive customer relationships and customer satisfaction. Primary activities are related to contract review, order processing, customer relations and sales support. Ensures accuracy of orders and on time delivery. Responsible for maintenance of customer order files, relationship with each customer, internal communications between sales, purchasing, planning, engineering, metallurgy, and operations.
Howmet Remote Jobs Customer Support Jobs
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Duties and responsibilities include (but are not limited to and may be changed, contracted or expanded at any time) the following:
Provide high level of customer service to clients. Must possess excellent communication skills, both via telephone, in written format, and in face-to-face communications. The application of these skills is critical both with the customer, and on an internal level in support of the Sales Account Manager.
Research and respond to customer inquiries regarding status of order, will investigate and resolve production status issues, will address shipping and scheduling issues, will proactively communicate with customer regarding changes in product availability or delivery schedules, and will work closely with purchasing, planning, engineering and metallurgy in the initial contract review phase to ensure timely launch of customer orders. Work through OTD and customer scorecards to achieve optimum rating
Processes customer purchase order and reviews quote for accuracy to ensure original quote meets purchase order requirements. Responsible for the timely and accurate entry of order, delivery of contract review to engineering and planning, generation of all appropriate documentation, ability to lead effort to launch product on time (critical job element)
Must maintain order book including weekly schedule changes with accuracy and timeliness. Ability to interface with customers when order activity doesn’t keep pace with end user forecasts, ability to interface with outside sales representatives to resolve discrepancies, basic understanding of drawings, prints, and customer specifications is required.
Must possess exceptional computer skills, especially in Excel, Word, and ability to learn ERP systems. A working acquaintance with MRP, purchasing, and fulfillment software is preferred
Pursues open non-conforming submittals for disposition with customer.
Must have understanding and knowledge of company procedures and work instructions. Maintains a safe, organized workstation and follows all company policy, safety and procedures
Ability to maintain export licensing with international customers. Understanding of product both import/export and working with customs brokers.
Howmet Remote Jobs Customer Support Jobs
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities.
Howmet Remote Jobs Customer Support Jobs
QUALIFICATIONS
EDUCATION and/or EXPERIENCE:
Associates degree. Two years related experience and/or training; Experience with metal alloys and/or aerospace is highly preferred.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Howmet Remote Jobs Customer Support Jobs
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Howmet Remote Jobs Customer Support Jobs
About the Howmet Aerospace Company :
Howmet Aerospace Inc., a global leader in advanced engineered solutions for the aerospace and transportation industries, operates a significant presence in the United Kingdom. The company, headquartered in Pittsburgh, Pennsylvania, was formerly part of Alcoa Inc. before splitting off in 2020 to focus exclusively on its aerospace, transportation, and industrial products.
In the UK, Howmet Aerospace is involved in the design and manufacture of high-performance components for aerospace applications, including jet engine components, aerospace fasteners, and structural parts. The UK operations are critical to Howmet’s global supply chain, providing advanced manufacturing capabilities and access to a skilled workforce.
The company’s UK facilities leverage cutting-edge technology to produce precision-castings, forgings, and engineered components that meet stringent industry standards. These products are integral to the performance and safety of commercial and military aircraft, enhancing fuel efficiency, reducing emissions, and improving overall aircraft performance.
Howmet Aerospace’s commitment to innovation is reflected in its ongoing investment in research and development within the UK. The company collaborates with leading universities and research institutions to advance materials science and manufacturing processes. This partnership fosters technological advancements that benefit not only the aerospace sector but also other high-tech industries.
Sustainability is a key focus for Howmet Aerospace, with initiatives aimed at reducing environmental impact through improved manufacturing processes and the development of lightweight, durable components that contribute to energy efficiency.
Overall, Howmet Aerospace’s UK operations play a pivotal role in the company’s global strategy, supporting its mission to deliver high-quality, innovative products that meet the evolving needs of the aerospace industry.
Howmet Remote Jobs Customer Support Jobs
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