Home Depot Customer Support Jobs WFH @ sarkarivaccancy ( Customer Service Rep )

Hiring Organization:- Home Depot

Post Name:- Customer Service Rep

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- $20-$30/hour

Locations:- Utah, USA

Home Depot Customer Support Jobs WFH

Full Job Description:

This role is virtual; • buddies have to have good enough net access to satisfy the needs of the clients o accomplice’s net service has to meet minimums for upload and download speeds. Presently, the internal contact middle thresholds are 10 Mbp/s download and 3 Mbp/s add and have high pace ISP service (no: 4G, 5G, satellite, hot-spot, or public wireless).

Role reason:

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The customer support representative presents consultative customer support that always meets or exceeds enterprise requirements of excellence and client expectancies. The position is at once responsible for creating a handy customer revel for external and internal clients by phone. The function is likewise without delay answerable for product inquiries, appointment scheduling, and verification, supplying support to our keep and discipline companions and clients, in addition to client struggle decisions and escalation. The function takes possession of purchaser issues and provides complete quit-to-end trouble resolution by way of utilizing the assets available.

Key duties:

5% verbal exchange – partner may additionally on occasion reply to electronic mail, chat, and email inquiries
80% customer support/Product understanding – solution inbound phone calls from store, area, and patron, fast investigate caller wishes and proactively offer solutions with an excessive degree of accuracy provide advanced customer service for product inquiry, sales support, and appointment scheduling
5% other – different activity duties as assigned via manager
10% decision – consumer problem resolution inclusive of compliance with as much as internal and outside resources

Direct supervisor/Direct reports:

This function usually reports to the touch center supervisor
This role has 0 direct reviews

Journey requirements:

Typically calls for overnight journeys less than 10% of the time.

Bodily requirements:

Most of the time is spent sitting in a cozy role and there’s frequent possibility to move approximately. On rare occasions, there can be a need to move or elevate mild articles.

Running situations:

Located in a relaxed indoor location. Any unsightly situations might be rare and no longer objectionable.

Minimal qualifications:

Need to be eighteen years of age or older.
Must be legally authorized to paintings within the united states.

Desired qualifications:

Confirmed potential to collaborate and work successfully with move-purposeful groups
Ability to negotiate, deal with complaints, settle disputes, and resolve grievances with both internal and outside customers
Incredible written and verbal communication capabilities

Home Depot Customer Support Jobs WFH

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