Henry Schein Support Member Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Henry Schein
Description:
Henry Schein Support Member Jobs
Provides technical support identifying, investigating, and resolving customer issues with software and hardware for problems. Day to day responsibilities consist of: Installing, testing, maintaining and troubleshooting. Escalating issues accordingly and maintaining communication with customers and manufacturers.
Henry Schein Support Member Jobs
Essential Duties and Responsibilities:
Supporting customers on installation and support on software and equipment issues
Walking customers through functions and back-end operations of equipment and software
Responding effectively and quickly to calls booked by the ServiceDesk and Installation teams to resolve customer issues or escalate if appropriate.
Providing technical support on incoming issues related to software and hardware issues and to identify parts as appropriate.
Completing accurately and timely all Service appointments with work carried completed and any additional actions needed.
Working through the process of solving problems and supporting additional training where appropriate
Troubleshooting network and connection issues
Performs routine inspection of equipment remotely.
Updates computer software and operating systems
Identify error codes work to resolve or escalates if on site engineer is required.
Henry Schein Support Member Jobs
Physical Activities:
This position will be working in an office environment, utilising typical office equipment.
Knowledge, Skills & Experience Required
Good problem-solving skills and the ability to come up with creative solutions.
Working knowledge of resolving issues remotely using systems such as TeamViewer
Excellent listening skills to establish the issues the customer is facing.
The ability to multitask as you maybe resolving multiple issues simultaneously.
The ability to work well under pressure when things go wrong.
Working knowledge of a CRM system
Knowledge of engineering and technology would be an advantage.
Henry Schein Support Member Jobs
Education:
Standard level of education required qualification in Maths & English
IT skills such as a level ICT certificate
Microsoft qualification an advantage
Henry Schein Support Member Jobs
About the Henry Schein Company :
Henry Schein, Inc. is a prominent global provider of healthcare solutions, renowned for its comprehensive offering of products and services to dental and medical practitioners. The company’s presence in the United Kingdom, operating as Henry Schein UK, exemplifies its commitment to enhancing healthcare delivery through innovation and reliable service.
Henry Schein UK supplies a broad range of dental and medical products, including consumables, equipment, and software solutions designed to streamline practice management and enhance patient care. The company is known for its extensive catalog, which features items from leading manufacturers, ensuring that healthcare professionals have access to the latest and most effective tools available.
A significant aspect of Henry Schein UK’s operations is its emphasis on customer service and support. The company offers training and technical assistance to help practitioners maximize the use of their equipment and software. This support extends to repair services and a dedicated customer service team, ensuring that any issues are promptly addressed, minimizing downtime and disruption.
Innovation is at the heart of Henry Schein’s strategy. In the UK, the company has been proactive in integrating digital technologies into its offerings. This includes advanced imaging systems, practice management software, and other digital tools that enhance diagnostic accuracy and operational efficiency. These innovations reflect Henry Schein’s broader mission to improve healthcare outcomes through the adoption of cutting-edge technologies.
Henry Schein UK is also committed to corporate social responsibility. The company engages in various initiatives aimed at supporting community health and wellbeing, underscoring its role as not just a supplier, but a partner in healthcare.
In summary, Henry Schein UK is a vital player in the British healthcare landscape, providing essential products and services that support the effective and efficient delivery of care. Its focus on innovation, customer support, and community engagement distinguishes it as a leader in the field
Henry Schein Support Member Jobs
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