Help Desk Specialist – Part-Time Jobs

We are seeking a dedicated and customer-focused Help Desk Specialist to join our IT team on a part-time basis. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring smooth and efficient operations of our IT systems.

Additional Information:

Schedule: Part-time, flexible hours. The position requires availability to work evenings and weekends as needed.

Duration: Ongoing, with potential for full-time based on performance and business needs.

Department: IT Support

Reports To: IT Manager

Key Responsibilities:

Provide first-level technical support to employees via phone, email, and in-person.

Troubleshoot and resolve hardware, software, and network-related issues.

Document and track all support requests in the ticketing system.

Assist in setting up and configuring computer systems and peripherals.

Conduct user training and create documentation for common issues and solutions.

Collaborate with other IT team members to ensure comprehensive support coverage.

Maintain an up-to-date knowledge of company software and hardware systems.

Required Qualifications:

High school diploma or equivalent.

Minimum of 1 year experience in a technical support role.

Proficiency in Windows and Mac operating systems.

Basic understanding of networking principles and troubleshooting.

Excellent communication and customer service skills.

Ability to work independently and manage time effectively.

Preferred Qualifications:

Associate degree or higher in Information Technology or a related field.

CompTIA A+ or similar certification.

Experience with ticketing systems (e.g., Zendesk, Jira).

Familiarity with remote support tools.

Knowledge of Active Directory and Office 365 administration.

Benefits Information:

Competitive hourly wage.

Flexible working hours.

Professional development opportunities.

Access to company resources and training materials.

Opportunity for advancement within the IT department.

Employee discount programs.