Help Desk Associate – The Elite Jobs, Brooklyn

Job Description

The Elite Job is seeking a dedicated and customer-focused Help Desk Associate to join our dynamic team in Brooklyn. As a Help Desk Associate, you will be the first point of contact for our clients, providing essential support and ensuring the smooth operation of our IT services. This role requires excellent communication skills, technical proficiency, and a passion for problem-solving.

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Key Responsibilities

Provide first-level support to clients via phone, email, and chat.
Diagnose and troubleshoot hardware, software, and network issues.
Document and track customer issues using our ticketing system.
Escalate complex issues to higher-level support when necessary.
Assist with the setup, configuration, and maintenance of computer systems and applications.
Educate clients on basic troubleshooting steps and best practices.
Collaborate with team members to improve support processes and customer satisfaction.

Required Skills and Qualifications

Proven experience as a HelpDesk Associate or in a similar customer support role.
Strong knowledge of Windows and Mac operating systems.
Familiarity with common software applications and networking concepts.
Excellent communication and interpersonal skills.
Ability to multitask and manage time effectively.
Strong problem-solving skills and attention to detail.
Customer-oriented mindset with a desire to help others.
Associate degree in IT or a related field preferred, but not required.

Experience

Minimum of 1-2 years of experience in a Help Desk or technical support role.
Experience working in a fast-paced environment and managing a high volume of support requests.

Working Hours

Full-time position.
Standard working hours are Monday to Friday, 9 AM to 6 PM.
Occasional weekend or evening work may be required based on client needs.

Knowledge, Skills, and Abilities

Proficiency in using help desk software and remote support tools.
Basic understanding of ITIL principles and practices.
Ability to work independently as well as part of a team.
Strong organizational and time management skills.
Ability to remain calm under pressure and handle challenging situations with professionalism.

Benefits

Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
401(k) plan with company match.
Paid time off and holidays.
Professional development opportunities.
Friendly and collaborative work environment.

Why Join The Elite Job?

At The Elite Job, we are committed to fostering a supportive and inclusive workplace where our employees can thrive. We value innovation, teamwork, and a customer-first approach. Joining our team means being part of a company that is dedicated to excellence and continuous improvement. If you are passionate about technology and helping others, we encourage you to apply.

How to Apply

Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to us.