Hartford Support Member Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Hartford Financial Services Group
Description:
Hartford Support Member Jobs
The Account Manager, as part of Global Specialty Operations, will serve as a critical partner to the Excess Casualty and Primary Casualty Wholesale underwriting teams. The individual focuses on service experience & book of business management, while also acting as a key contact for underwriters and brokers. This is an individual contributor role without supervisory responsibilities. Strong communications skills are crucial. This position works in a team environment which can span multiple offices; however, the individual is expected to be able to exercise decision making skills and problem solving while working independently and prioritizing a high volume of workload. Complexity of work varies from standard, routine tasks to more complex problem solving and analytical assignments. Some project work may be assigned as needed.
RESPONSIBILITIES
Renewal Analysis/loss analysis and prepping entire account for renewal quotes
Prepare and issue Binders, Policies, Endorsements and follow up for missing subjectivities
Some Rating analysis is required for renewal prep work and underwriting thought process
Review and analyze Endorsement requests, escalate issues as required, process endorsements
Complete Underlying policy analysis on each Excess policy and send for UW review. (Terms and Conditions, exposures, general information, aggregates etc.)
Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company
Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation
Participation in projects, as needed
Hartford Support Member Jobs
Broker Management & Client Relations
Serve as a critical partner to the underwriting teams within the Global Specialty Wholesale organization. The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for underwriters and brokers within the assigned territory. The individual maintains and utilizes a strong level of P & C commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization
Routine, structured and high complexity of workflow and assignment work
Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience. Penetrates the agency CSR relationship.
Builds and maintains relationships with key broker contacts and decision makers through regular interaction regarding renewal retention, quoting and delivery of excellent service. Effective at rebuilding “damaged” customer relationships.
Accompanies underwriters and sales staff on marketing visits in order to establish working relationship (applicable based on location).
Prepares submissions for rating and acts as the gatekeeper between the broker, Underwriter and the Operations Service Center
Hartford Support Member Jobs
Underwriting Support
Performs initial prequalification on all renewal submissions, generates a summary of all findings.
Leads weekly huddle meetings with Underwriter and provides recommendations on renewal accounts.
Works independently to proactively maintain timeliness of information in the underwriting files.
Can negotiate skillfully in tough situations with both internal and external groups. Can win concessions without damaging relationships; focus is on win/win proposition for broker and company when reviewing renewal accounts.
Support sales efforts through an understanding of Global Specialty Wholesale strategies and industry programs, as well as makeup of assigned book of business and Underwriter territory; clear understanding of sales and business goals, top partner performance, and book mix.
Uses strong information gathering and diagnostic skills to solve problems.
Hartford Support Member Jobs
Workflow distribution
Coordinate activities for all supporting tasks (Rating, Broker information, Risk Engineering, etc.) on new business submissions and renewal accounts.
Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions.
Monitors work performance to ensure quality objectives and service commitments are achieved.
Facilitates routing of tasks and work between brokers, underwriters, service team, and home office team.
Project / Backup support
Backs up other Account Managers as needed.
May support various projects as determined by Operations and/or underwriting staff.
QUALIFICATIONS
Experience as a Commercial Insurance Account Manager (or related) at a carrier or agency required
Knowledge of the following insurance coverages: Excess Liability, General Liability, and Auto exposures
Excess & Surplus experience strongly preferred
College Degree preferred
Strong Customer Service orientation and Relationship Building skills required
Effective Communication Skills / Written and Verbal
Strong technical ability
Ability to work in a fast-paced and high volume work environment
Professional Demeanor
Proficiency in Microsoft Word, Excel, and Power Point Software. Knowledge of ImageRight, other insurance platforms also desired
Hartford Support Member Jobs
About the Hartford Financial Company :
Hartford Financial Services Group, commonly known as The Hartford, is an American investment and insurance company headquartered in Hartford, Connecticut. Although primarily operating in the United States, The Hartford has a significant presence in the United Kingdom through its various subsidiaries and partnerships.
In the UK, The Hartford offers a range of insurance products and financial services to individuals, businesses, and organizations. These offerings include property and casualty insurance, life insurance, retirement planning, and investment management solutions. The company caters to diverse needs, serving clients across various sectors, including automotive, construction, healthcare, and financial institutions.
The Hartford’s presence in the UK market is strengthened by its commitment to customer service excellence and innovation. Leveraging advanced technology and data analytics, the company continually seeks to enhance its products and streamline processes to better meet the evolving needs of its clients.
Through strategic partnerships and alliances with local businesses and industry associations, The Hartford fosters collaborations that drive growth and create value for its stakeholders in the UK. By staying attuned to market trends and regulatory developments, the company maintains a proactive approach to risk management and compliance, ensuring the integrity and sustainability of its operations.
Furthermore, The Hartford actively engages in corporate social responsibility initiatives in the UK, supporting community development, education, and environmental sustainability efforts. By investing in initiatives that promote social welfare and environmental stewardship, the company demonstrates its commitment to being a responsible corporate citizen in the UK and beyond.
In summary, The Hartford Financial Services Group is a reputable player in the UK insurance and financial services sector, offering innovative solutions, exemplary customer service, and a steadfast commitment to corporate responsibility. With its strong foundation and strategic focus, The Hartford is well-positioned to continue serving the diverse needs of its clients and contributing to the growth and prosperity of the UK economy.
Hartford Support Member Jobs
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