Global Support Member Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Global Payments
Description:
Global Support Member Jobs
Job Summary:
As an Associate Technical Service Representative, you will work directly with Heartland POS customers (which are merchants, often in a retail and restaurant setting) in a call center environment, as well as Heartland Dealers. During your interaction with our customers, you will provide first-level technical support to end users by troubleshooting hardware, software, and networking issues.
Typical support calls are related to:
Basic network connectivity
Basic Windows user settings and configuration
POS (point-of-sale) software application support
Software Upgrades
File sharing
Major Job Responsibilities/Duties:
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In a customer service call center, provide first-tier support for retail stores and restaurants using Heartland’s point-of-sale software solutions.
Resolve end-user issues through step by step instructions related to hardware, software and networking support.
Field incoming support requests submitted through phone calls, emails, or online chat rooms.
Log all support requests and escalations in ticketing system.
Use remote connect capabilities to resolve issues when necessary.
Qualifications/Educational Requirements:
At least 1 year customer service experience, preferably in a call center environment.
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Intermediate computer skills required including email, internet, Microsoft Windows programs and Office applications, iOS products.
Demonstrated ability to understand technical issues and troubleshoot technical issues with non-technical users.
Demonstrated understanding of specialty retail operations and technology requirements. Prior experience in specialty retail strongly preferred.
High School Diploma or equivalent required.
Desired Requirements:
At least 1 year experience providing technical support to end users.
A+ or Network+ certifications.
Experience working in a restaurant and/or retail setting. (Server or Retail Manager experience is a plus!)
Global Support Member Jobs
About the Global Payments Company:
Global Payments Inc. is a leading payment technology and software solutions company, headquartered in Atlanta, Georgia, with a significant presence in the United Kingdom. The company operates globally, providing a range of services that facilitate seamless and secure payment processing for businesses of all sizes.
In the UK, Global Payments caters to a diverse clientele, including small businesses, large enterprises, and financial institutions. The company offers a comprehensive suite of payment solutions, including point-of-sale (POS) systems, online payment gateways, and mobile payment options. These solutions are designed to enhance the efficiency of transaction processing, improve customer experience, and drive business growth.
One of the key strengths of Global Payments in the UK market is its ability to integrate payment processing with other business management tools. This integration allows businesses to streamline their operations, manage their finances more effectively, and gain insights into customer behavior through advanced analytics. Additionally, the company’s robust security measures ensure that all transactions are protected against fraud and data breaches, adhering to the highest industry standards.
Global Payments has also been at the forefront of innovation in the payment industry, continuously evolving to meet the changing needs of its customers. This includes the adoption of new technologies such as contactless payments, digital wallets, and blockchain. By staying ahead of technological advancements, Global Payments ensures that its clients are equipped with the latest tools to compete in an increasingly digital economy.
In summary, Global Payments Inc. is a vital player in the UK payment processing industry, offering innovative and secure solutions that help businesses manage their transactions efficiently and effectively. With a focus on customer-centric services and technological innovation, the company continues to drive growth and success for its clients in the competitive UK market.
Global Support Member Jobs
Global Support Member Jobs – SarkariVaccancy
