Genworth Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Genworth Financial
Description:
Genworth Remote Jobs Customer Support Jobs
YOUR ROLE
As an Operations team member, you’ll play a crucial role in delivering world class customer service and capabilities to our policyholders—now and in the future. Do you want a career where you can make an impact every day? As a member of the Long Term Care team at Genworth, you will impact the millions of customers that trust us with their insurance. In the role of Senior Customer Service Representative, you will be responsible for answering inbound calls from policyholders and their representatives that have questions regarding an existing Long Term Care policy. You will be the voice of Genworth, responsible for delivering excellent customer service, operating in a culture centered around teamwork and collaboration. You will be in a front line, customer interactive position, providing timely and accurate information directly to customers and processing transactions to meet the customers’ needs. You will be expected to meet or exceed individual and team phone service metrics, to engage with the business in personal and professional development, and to collaborate effectively with peers in a team atmosphere. You’ll use the training you receive to help both our customers and their families navigate their decision to combat the financial challenges of aging.
Genworth Remote Jobs Customer Support Jobs
WHAT YOU WILL BE DOING
Service customer inquiries via incoming phone calls and written correspondence. At times, may be responsible for initiating outbound calls
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Process transactions to meet customer needs including address changes, stop payments, and related correspondence
Initiate daily contact with internal and external customers, working to simplify and educate customers on product features and related processes
Diffuse escalated situations through analyzing, partnering, and resolving complex customer issues
Review, analyze and process written requests and documentation
Update and ensure integrity of customer accounts the call follow-up, documentation, and work item management
Genworth Remote Jobs Customer Support Jobs
WHAT YOU BRING
You will spend the first several months of employment in virtual “classroom” training before beginning to phase into your job responsibilities. You will need to be on camera, actively participate in this training and must successfully complete all training requirements to continue employment.
At Genworth, we are committed to caring for our customers and for the safety of our colleagues. If you are working remotely, or during inclement weather/other circumstances which may make the office inaccessible, high speed internet (50 mbps) and a distraction-free area is required.
High school diploma or military experience
At least one year of customer service experience, preferably in a call-center environment, and/or the completion of the National Retail Federation’s Certification in Customer Service & Sales
Experience using Microsoft Office applications (e.g., Outlook, Excel, Word and Teams)
Professional and empathetic demeanor in all interactions, particularly with respect to treating and caring for customers with strong emphasis on the elderly population
Ability to handle various tasks and assignments with multiple deadlines and work in a fast-paced environment
Strong critical thinking, problem solving, conflict resolution and collaboration skills
Ability to communicate (written and verbal) benefits and options of various insurance products and diffuse difficult situations
Flexibility to accommodate fluctuating volume, adjustments to work schedules to meet our customers’ needs, and changes to processes to meet our business needs
Bachelor’s Degree preferred
Previous Experience in the insurance industry preferred
Previous experience with HIPAA requirements preferred
Genworth Remote Jobs Customer Support Jobs
About the Genworth Financial Company :
Genworth Financial is a global insurance company headquartered in Richmond, Virginia, USA. It offers a range of financial products, including life insurance, long-term care insurance, mortgage insurance, and annuity products. While its primary market is the United States, Genworth also has a presence in several other countries, including operations that reach into the United Kingdom through its international subsidiaries and partnerships.
In the United Kingdom, Genworth Financial primarily engages in mortgage insurance, providing lenders with risk mitigation solutions. This is particularly important in the UK housing market, where mortgage insurance helps lenders manage the risk associated with high loan-to-value mortgages, thereby facilitating homeownership for borrowers who might otherwise struggle to secure a mortgage.
Genworth’s UK operations are part of its broader strategy to offer tailored financial solutions that address the specific needs of different markets. The company’s focus on mortgage insurance in the UK reflects the importance of this sector in ensuring financial stability and promoting homeownership.
Despite not being a household name in the UK, Genworth Financial’s influence in the mortgage insurance market underscores its role in supporting the financial ecosystem. By providing these insurance products, Genworth helps stabilize the housing market, reduce risk for lenders, and make it easier for individuals to purchase homes.
For UK residents or businesses interested in Genworth’s offerings, exploring its mortgage insurance products can provide valuable insights into risk management strategies in the housing sector. Moreover, investors can access Genworth Financial through international stock exchanges, allowing them to benefit from the company’s performance and global operations.
Genworth Remote Jobs Customer Support Jobs
Genworth Remote Jobs Customer Support Jobs – SarkariVaccancy
