General Motors Customer Care Associate – Remote Work

Company: General Motors

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

General Motors is seeking a dedicated and passionate Customer Care Associate to join our team in San Jose,where you’ll provide exceptional service to our valued customers. This remote position requires excellent communication skills and a passion for assisting others. Collaborate with a dynamic team to address inquiries, resolve issues, and ensure customer satisfaction. Apply now to embark on a… rewarding career journey with us operating remotely. As a part-time Associate Level position, the Customer Care Associate will be responsible for providing exceptional customer service to all clients and customers, handling inquiries, resolving issues, and ensuring overall customer satisfaction.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Handle customer complaints and provide appropriate solutions
  • Process orders, returns, and exchanges
  • Maintain accurate records of customer interactions and transactions
  • Conduct research to answer customer questions and provide relevant information
  • Collaborate with other team members to ensure a seamless customer experience
  • Stay up-to-date on product knowledge and company policies
  • Meet individual and team performance targets

Requirements:

  • 4 years of customer service experience in a similar role
  • Excellent communication skills, both written and verbal
  • Strong research skills to effectively address customer inquiries
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office and CRM software
  • High school diploma or equivalent required

Personality traits:

  • Passionate about providing outstanding customer service
  • Dedicated to delivering exceptional results
  • Ability to multitask and prioritize tasks effectively

Soft skills:

Other Jobs You May Be Interested In

  • Strong research skills to efficiently address customer inquiries
  • Excellent communication skills to interact effectively with customers and team members

Benefits:

  • Vision insurance
  • Paid sick leave
  • Life insurance

General Motors Customer Care Associate – Remote Work

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