Frontier Support Member Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Frontier Communications
Description:
Frontier Support Member Jobs
Key Responsibilities include:
Providing guidance to Product Owners on Epics
Writing detailed feature-level business requirements
Handing off requirements to IT delivery teams
Supporting refinement, testing, and post-production activities
The Business Analyst plays a key role in bridging the gap between business needs and technical implementation, ensuring successful project outcomes.
What we need in you:
What you’ll do:
Develop and implement business solutions by building relationships with stakeholders, identifying their needs, and adapting to changes in strategy and prioritization
Conduct complex analyses to identify and facilitate process or system design changes, prioritizing quality improvement and data management
Document business requests from a customer perspective, collaborate with developers to implement these requirements, and provide guidance to testers during the QA process
Lead or participate in multiple projects by managing documentation, scope, schedules, priorities, and relationships, ensuring timely delivery and efficient execution with various delivery teams and diverse audiences
Provide leadership by collaborating with team members and peers, taking ownership of issue resolution, and holding the team accountable for results
Assess business process and system inefficiencies. Recommend solutions to enhance adoption and customer satisfaction
Create and maintain comprehensive project documentation, encompassing business requirements, issue status, workflow execution, dependencies, risk mitigations, and issue resolutions. Additionally, manage and communicate meeting minutes, budget updates, and timeline performance
Meet regularly with teams to review deliverables and deadlines
Frontier Support Member Jobs
What we offer:
Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, 3 weeks of paid caregiver leave and up to $10k in adoption program assistance
Frontier Support Member Jobs
What background you should have:
Proven experience as a Business Analyst or related role in analyzing business processes and requirements
Strong proficiency in documenting business requirements, including epics and detailed feature-level requirements
Ability to collaborate effectively with stakeholders to understand their needs and translate them into actionable plans
Experience in conducting complex analyses to identify inefficiencies and recommend solutions for process improvements
Excellent communication skills, both verbal and written, with the ability to facilitate meetings and present findings to diverse audiences
Capable of managing multiple projects simultaneously, including prioritizing tasks and ensuring timely delivery
Familiarity with software development lifecycle (SDLC) and Agile methodologies
Detail-oriented with a focus on delivering high-quality work products
Works well under pressure and easily pivots as priorities and requirements change
Frontier Support Member Jobs
About the Frontier Communications Company :
Frontier Communications Corporation is an American telecommunications company that provides internet, television, and telephone services. The company was founded in 1935 and is headquartered in Norwalk, Connecticut. Frontier serves primarily rural and suburban areas in 25 U.S. states, offering a range of services that includes broadband internet, digital TV, and voice communication.
Frontier Communications has a significant presence in the United States, but it does not have operations in the United Kingdom. The company’s business model focuses on providing services in less densely populated areas, aiming to bridge the digital divide by offering high-speed internet in regions where it may be less profitable for larger telecommunications companies to operate.
Frontier has faced challenges over the years, including financial difficulties and customer service issues. In April 2020, the company filed for Chapter 11 bankruptcy to restructure its debt. Despite these challenges, Frontier continues to work on expanding its fiber-optic network to deliver faster and more reliable internet services to its customers.
In the context of the United Kingdom, the telecommunications market is dominated by companies like BT Group, Virgin Media, Sky, and TalkTalk. These companies offer a wide range of services similar to those provided by Frontier in the U.S. However, there is no direct presence of Frontier Communications in the UK market.
In summary, Frontier Communications is a U.S.-based telecom company with no operations in the UK. It focuses on serving rural and suburban American markets, providing essential communication services and working towards expanding its fiber-optic network despite facing significant financial challenges.
Frontier Support Member Jobs
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