Florida Blue – Remote Customer Care Specialist, BlueOptions Care Plus

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

Do you consider yourself to be a professional self-starter with a passion for helping people? Are you looking to join our mission of helping our communities achieve better health? Do you like conversing with others and helping them to find a resolution to their inquiry? Would you be interested in a growth opportunity with competitive pay and benefits?

What we offer you:

This is a full-time remote opportunity with full benefits and growth opportunities after a year in the role. We will provide you with all the tools necessary to be successful! Including, equipment, training, and constant support from your leaders.

Benefits that start on the first of the following month after your start date! The benefits include:

  • Health, Dental and Vision Plans
  • 401K
  • 18 days of personal time off in the first year (not applicable during training)
  • 11 Holidays and 2 wellness days per year
  • Life Insurance, Disability Benefits, Pet Insurance, Work-Life Balance Programs and more

What will you be doing?

This is an important concierge role where you will be taking incoming calls with inquiries from current high-risk members. In this role you not only advise them but assist them with their needs throughout the process.

You will telephonically assist members in the following areas:

  • Review member’s enrollment or claims history ensuring accuracy of billing and enrollment and application of deductible and member responsibility.
  • Utilize the Florida Blue Conversation Strategy to provide outstanding customer service and call resolution to our members; follow-up on issues to ensure resolution for customer.
  • Research and resolve service-related inquiries meeting established expectations for quality, productivity, and timeliness.
  • Assisting members using probing questions and critical thinking to resolve their inquiry.

What you must have:

  • 2 years of customer service experience or equivalent combination of education and experience
  • 1 year of building collaborative relationships with customers, clients, and/or peers in different teams
  • High school diploma or equivalent

What you will need:

Other Jobs You May Be Interested In

  • High Speed stable internet with a router that has 2 ports and is no further than 10 feet away from workstation.
  • Ability to commit to a 12 week fully paid training program with limited absences.
  • Ability to use multiple systems while you resolve/respond to customer inquiries and concerns via phone.
  • Using sound problem solving and decision-making skills resolving simple to complex issues.
  • Demonstrated empathy and compassion, with outstanding listening and communication skills.
  • Ability to work assigned shift between 8:00AM-6:30PM EST; Occasional Nights, weekends, holidays may be necessary as business needs require.

Florida Blue – Remote Customer Care Specialist, BlueOptions Care Plus

Some Useful Important Links

Apply Now

Click Here

Interview

Question & Answers

  

Click Here

Create Free

Professional Resume

  

Click Here