FirstEnergy Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: FirstEnergy
Description:
FirstEnergy Remote Jobs Customer Support Jobs
The Distribution Designer is responsible for the designed construction, relocation, and new business work for the Distribution function of the Company. The position leverages customer service, software use, and learned expertise in design standards and regulatory requirements. It acts as a regular point of contact for internal and external customers through the lifetime of various projects and tasks. You will be assigned projects on the west side of the Cleveland area and will spend approximately 50% of your time visiting project sites and the other 50% of your time doing design work, so you must be local to the area.
Workplace culture includes a supportive environment focused on career growth and development. Expect a high-energy team with a balance of field and desk work, as well as flexible scheduling that allows for community involvement. The team supports the mission of providing best-in-class service to internal and external customers and partnering with key stakeholders to find least-cost and environmentally sound solutions for required construction work.
FirstEnergy Remote Jobs Customer Support Jobs
Job Perks:
Flexible schedule
Robust Career Development Program
Overtime opportunities
Paid Time Off (PTO)
Paid time off to perform volunteer work (VTO)
HealthyLiving Wellness Program
Employee Assistance Program (EAP)
Active Employee Business Resource Groups (EBRGs)
Responsibilities:
Demonstrate and direct a solid commitment to all aspects of safety.
Utilize FirstEnergy construction standards and engineering practices to complete single- and 3-phase overhead and underground designs to serve residential, commercial, and industrial requests.
Support job progress through customer contacts, field work, job packages, and job closeout functions including material review and paperwork verification.
Facilitate billing functions for line extension and applicable relocation work, including billing recommendations in non-routine scenarios.
Facilitate completion of outage management system (OMS) follow-up requests, inspection and maintenance repairs, streetlight installation and replacement, claims, Transmission priority repairs, aerial patrol findings, and Job & Contracting (J&C) projects.
Acquire permits related to railroad, Department of Transportation, and municipality road right-of-way.
Collaborate with customers to secure and document easements for line extensions and highway relocation work.
Update and maintain compliant records to support technical reports, metrics, and information systems.
Travel to various off-site locations as required, including FirstEnergy offices, training facilities, and customer sites.
Provide ongoing assistance during emergencies and storm-related activities.
Attend all required regulatory training.
Other duties as assigned.
FirstEnergy Remote Jobs Customer Support Jobs
Qualifications Include:
Associate degree in a technical discipline is required. Consideration will be given to applicants having a minimum of 2 years extensive multi-disciplined technical and operational background in lieu of a college degree.
Minimum 0-3 years of related design experience is required.
Ability to pass the Edison Electric Institute (EEI) Technician Occupations Selection System (TECH) employment test
Strong communication skills including the ability to guide decision-making or consensus, negotiate acceptable outcomes, and diffuse challenging situations.
Willingness to seek guidance and advice to fill gaps in understanding.
Strong self-motivation and multi-tasking skills, including the ability to manage shifting priorities.
Ability to interpret complex written and visual information, such as procedures, manuals, drawings, and schematics.
Ability to gain working familiarity with standards, codes, regulations, electrical systems, construction methods, equipment, and safety requirements, including practical applications.
Ability to gain proficiency in software applications including Microsoft Office, SAP, customer request work scheduling (CREWS), outage management system (OMS), and graphic work design (DDS).
Willingness to participate regularly in emergency and storm-related activities, including the ability to work additional hours and/or modified schedules when necessary.
Possession of a valid driver’s license and personal vehicle to commute to various facilities and locations as required.
Commitment to FirstEnergy Core Values & Behaviors (Safety, Integrity, Stewardship, Diversity, Equity & Inclusion, and Performance Excellence).
FirstEnergy Remote Jobs Customer Support Jobs
About the FirstEnergy Company :
FirstEnergy is a significant player in the UK’s energy sector, primarily known for its role in electricity distribution and generation. Established as a subsidiary of the American company FirstEnergy Corp, the UK operations focus on maintaining and improving the country’s electrical infrastructure, ensuring reliable power delivery to both residential and commercial customers.
The company has made substantial investments in modernizing the grid, integrating renewable energy sources, and enhancing energy efficiency. This is in line with the UK’s ambitious targets for reducing carbon emissions and transitioning to a more sustainable energy system. FirstEnergy’s initiatives include upgrading transmission lines, implementing smart grid technologies, and supporting the development of clean energy projects such as wind, solar, and battery storage.
One of the core missions of FirstEnergy in the UK is to provide safe, reliable, and affordable electricity. The company has a strong emphasis on customer service, ensuring that any disruptions in power supply are promptly addressed and that customers are kept informed about their energy usage and costs. Through various community programs and partnerships, FirstEnergy also plays an active role in promoting energy conservation and sustainability awareness among consumers.
In recent years, FirstEnergy has been involved in several high-profile projects aimed at enhancing the resilience of the UK’s power grid. These projects not only support the integration of renewable energy but also help in coping with the increasing demand for electricity due to the electrification of transport and heating.
Overall, FirstEnergy stands out as a pivotal entity in the UK’s energy landscape, driving innovation and sustainability while maintaining a steadfast commitment to reliable service and community engagement.
FirstEnergy Remote Jobs Customer Support Jobs
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