DuPont Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Dupont
Description:
DuPont Remote Jobs Customer Support Jobs
Description:
Knowledgeable and experienced, locally imbedded resource, who provides the first line of local day to day transactional and operational support and localized expertise regarding the optimization and utilization of Customer Service systems, work processes and technology. A key partner of Team Leader and Enablement Team, actively working within the local team to attain the next level of empowerment or sustained performance through coaching, supporting broader Customer Service Initiatives, and identifying and escalating improvement opportunities and performance gaps
Requires local language skills, strong interpersonal and mentoring skills, an ability to influence others and manage outcomes, and a desire to work within a team environment.
As a stacked role the Team Coach will additionally perform Customer Service Representative tasks with direct accountability for several customers.
DuPont Remote Jobs Customer Support Jobs
Key Responsibilities:
Provide immediate first line support for day-to-day transactional and operational questions and concerns, as well as customer problem resolution and corrective action
In collaboration with Team leader, informally coach and mentor team members regarding aspects of process and technology
Provide feedback regarding CSR & Team performance, and identify and escalate opportunities for improvement, continued concerns and/or training requirements to respective Team Leader or Enablement Organization
Identify task performance gaps relative to Work Process, Systems & Technology, and address via continuous coaching, and elevating ongoing concerns and/or training requirements to Team Leaders.
Participate in CS Continuous Improvement processes and other relevant projects. Assist in identification and support implementation of regional and/or global improvement projects, design changes and solutions
Work with Enablement Team to identify, document and educate team on local work processes & best practices
Assist in maintaining, updating and facilitating training needed to support the team. This role may also conduct and/or develop some training (with particular focus on local practices) in compliment to that offered by the Enablement and Continuous Improvement organizations
Track progress against training plan, assess effectiveness of training that has occurred
Understand and promote internal controls and work process adherence
DuPont Remote Jobs Customer Support Jobs
Qualifications / Skills:
Bachelor Degree or 3-year Apprenticeship (“kaufmännische Ausbildung”)
Further degree eg. “Fachwirt” desirable
Languages: business fluency in English & German
Experience in a Customer Service or related role
Six Sigma Green Belt or experience in management of smaller projects
Good interpersonal & communication skills
Continuous improvement orientation; good analytical & problem-solving skills
In depth Sales to Cash process knowledge
Very good systems knowledge in SAP, Sales Force, Excel, Power Point.
DuPont Remote Jobs Customer Support Jobs
DuPont OFFERS:
On-going learning opportunities in a rewarding work environment
Career experiences that can span different businesses and functions with opportunities for personal and professional growth
A stimulating and international work environment in our office in Wiesbaden
Engaging contacts with our enthusiastic colleagues and customers from all over the world.
DuPont Remote Jobs Customer Support Jobs
About the Dupont Company :
DuPont, a global innovation leader, has a significant presence in the United Kingdom through its subsidiary, DuPont UK Ltd. The company operates in various sectors, including electronics, transportation, construction, water, health, and industrial biosciences. DuPont’s UK operations leverage the company’s global expertise in materials science, chemistry, and biotechnology to deliver solutions that meet local needs.
In the UK, DuPont focuses on sustainability, striving to create products and processes that reduce environmental impact. The company offers advanced materials for lightweight automotive parts, high-performance fibers for protective apparel, and innovative packaging solutions that extend the shelf life of food products, among other applications.
DuPont UK Ltd. also collaborates with local universities and research institutions to drive innovation and support the development of new technologies. This collaboration ensures that DuPont remains at the forefront of scientific advancements and can address the evolving challenges of the UK market.
The company’s commitment to safety, health, and environmental stewardship is evident in its UK operations. DuPont has implemented rigorous safety protocols and sustainability initiatives to protect its employees, customers, and the broader community.
Overall, DuPont’s presence in the United Kingdom underscores its dedication to providing innovative solutions that enhance the quality of life and drive sustainable growth. Through its diverse portfolio and strong local partnerships, DuPont continues to play a crucial role in advancing science and technology in the UK.
DuPont Remote Jobs Customer Support Jobs
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