Door dash Customer Support – Freshers Jobs

Door dash Customer Support – Freshers Jobs

 

 

DoorDash is a technology company that connects people with the best in their cities. We empower local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a customer-centric company, we aim to provide exceptional customer service and ensure that our customers have a seamless experience from ordering to delivery.

Job Summary

We are seeking enthusiastic and dedicated freshers to join our Customer Support team at DoorDash. As a Customer Support Representative, you will be the first point of contact for our customers, providing them with top-notch service and resolving their inquiries and issues promptly.

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Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Troubleshoot and resolve customer issues related to orders, deliveries, and accounts.
  • Provide detailed information about DoorDash products and services.
  • Document and update customer records based on interactions.
  • Collaborate with other departments to address customer concerns and improve the customer experience.
  • Maintain a high level of customer satisfaction by following up on customer issues and ensuring they are resolved effectively.

Required Skills and Qualifications

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities.
  • Ability to handle high-pressure situations calmly and effectively.
  • Proficiency in basic computer applications and ability to quickly learn new software.
  • High school diploma or equivalent; college degree preferred.
  • Customer service experience is a plus but not required.

Experience

  • No prior experience required; freshers are encouraged to apply.
  • Previous experience in a customer service role is an advantage.

Working Hours

  • Flexible working hours, including evenings, weekends, and holidays.
  • Full-time and part-time positions available.

Knowledge, Skills, and Abilities

  • Strong interpersonal skills and a passion for helping others.
  • Ability to multitask and manage time effectively.
  • Attention to detail and a commitment to accuracy.
  • Positive attitude and a team-oriented mindset.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holiday pay.
  • Opportunities for career growth and development.
  • Employee discounts on Door Dash orders.
  • A dynamic and inclusive work environment.

Why Join Door Dash?

  • Be part of a fast-growing company with a mission to connect people with the best in their cities.
  • Work in a supportive and collaborative environment where your contributions are valued.
  • Gain valuable experience and develop your career in customer support.
  • Enjoy a range of benefits and a flexible work schedule.

How to Apply

Interested candidates can apply by visiting our careers page on the Door Dash website: Door Dash Careers. Submit your resume and cover letter outlining your qualifications and why you are interested in joining Door Dash.