Disney Social Media Customer Support (Work From Home)

Job Description

Disney, a global leader in entertainment, brings joy to families and audiences worldwide through its diverse array of media and entertainment offerings. With a rich history spanning decades, Disney continues to innovate and create magical experiences that captivate hearts and minds.

JOB TITLE: DISNEY SOCIAL MEDIA CUSTOMER SUPPORT (WORK FROM HOME)

JOB SUMMARY:

As a Social Media Customer Support Specialist at Disney, you will be part of a dynamic team dedicated to providing exceptional customer service across various social media platforms. This role is remote, allowing you to work from the comfort of your home while engaging with Disney fans and customers.

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KEY RESPONSIBILITIES:

Monitor and respond to customer inquiries and comments on Disney social media channels including Facebook, Twitter, Instagram, and more.
Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction.
Collaborate with cross-functional teams to escalate and resolve complex problems.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Generate insights from customer interactions to provide feedback and improve services.

REQUIRED SKILLS AND QUALIFICATIONS:

Excellent written communication skills with a strong command of English (additional languages a plus).
Proven experience in customer service or social media management.
Ability to multitask and prioritize in a fast-paced environment.
Familiarity with social media platforms and their respective functionalities.
Problem-solving skills and the ability to think critically under pressure.

EXPERIENCE:

Previous experience in customer support or related fields preferred.

WORKING HOURS:

Flexible schedule required, including evenings, weekends, and holidays as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

Proficiency in using social media platforms for business purposes.
Understanding of customer relationship management (CRM) systems is advantageous.
Passion for Disney and its products.

BENEFITS:

Competitive compensation package.
Remote work opportunity with the flexibility to balance work-life commitments.
Access to exclusive Disney perks and discounts.

WHY JOIN US:

Join a team that values creativity, innovation, and the magic of storytelling. At Disney, you will be part of a global brand that inspires and entertains millions.

HOW TO APPLY:

Interested candidates should submit a resume and cover letter outlining their qualifications via the Disney Careers website.