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Hiring Organization:- Amex
Post Name:- Account Protection Specialist
Qualifications:- Graduate
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- ₱1122 – ₱1684
Locations:- Culion
Data Entry Remote Jobs, Remote American Express Jobs
Full Job Description:
At American explicit, we realize that with the proper backing, human beings and organizations have the electricity to progress in tremendous approaches. Whether or not we’re assisting our clients’ economic self belief to transport ahead, taking commerce to new heights, or encouraging people to explore the sector, our colleagues are constantly redefining what’s viable — and we’re proud to again every different each step of the manner. While you be part of #TeamAmex, you end up part of a numerous community of over 60,000 colleagues, all with a common aim to supply an notable purchaser experience each day.
We again our colleagues with the support they want to thrive, professionally and in my view. That’s why we’ve got Amex Flex, our employer working model that gives greater flexibility to colleagues even as ensuring we hold the vital elements of our precise in-man or woman culture. Depending on position and enterprise needs, colleagues will either work onsite, in a hybrid version (combination of in-office and digital days) or completely without a doubt.
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As a emblem built on going above and beyond to provide the nice customer enjoy, having the maximum outstanding colleagues is paramount. Because the face of the business enterprise, you can create effective interactions with our clients every day – from curating a unique tour or lifestyle enjoy to assisting them with their ordinary desires. And, you could grow your abilties through enterprise-main training and ongoing training, all whilst getting to know what it method to continually set the usual for global class, consumer-first service. Find your area in service on #TeamAmex.
- This function is answerable for providing tremendous carrier to our valued U.S. Card participants whose accounts have potential fraud interest.
- As an Account protection specialist you may be liable for constructing relationships with our clients. This role will contain making outbound or inbound calls, with a view to perceive fraudulent prices.
- The role additionally entails reviewing fraud claims from Card contributors, and servicing transaction stage credit and fraud associated inbound calls from merchants
- Creating a pro-lively try and become aware of fraudulent fees via inbound and outbound calls.
- Answer inbound calls from Card members and set up/action fraud cases on calls
Overview fraud claims from Card members. Upon overview, a selection wishes to be made to both receive the claim from the card member or reject it for price of the balance owed and ultimately making a contact with the merchant thru correspondence. Subsequently, necessary protection to the account is needed, to send appropriate correspondence and make financial changes to either events and notate the account.
- Service transaction level credit and fraud associated inbound calls from traders and card contributors
- Hit upon and limit credit score and fraud risk whilst allowing profitable spend on the same time
- Real time, transaction level credit score and fraud danger assessments
- Point of Sale (POS) approval
- Charge reversals
- Solve cases inside the assigned empowerment restriction
A successful Account protection expert is one that:
- Has a verified potential to offer first rate customer service to our card contributors/traders, by means of demonstrating empathy, constructing rapport, energetic listening and showing know-how
- Make use of their understanding of merchandise and provider to offer superb solutions
- Superb analytical capabilities and capability to make correct selections
- Communicates in a expert way, main the conversations with the card contributors/merchants towards a together beneficial outcome
- Drives results, profits personal pleasure from accomplishing pleasant effects for the organisation
- Can provide high-quality provider within precise branch targets
- Exceptional verbal exchange and customer service competencies
- Desirable time control and prioritizing of tasks
- Capacity to work inside a busy and disturbing team environment
Qualifications:
- Minimum paintings enjoy of two years of customer support enjoy in a be in a associated industry, over the telephone, with a ardour for building client loyalty thru first rate listening, courting constructing and verbal communication
- Must have previous Fraud enjoy
- Capacity to work in a fast paced metric driven surroundings with proficient multitasking and navigation
- Validated consultative revel in, capacity to persuade, ingenious
- Creative problem-fixing, keen to locate custom designed answers
- Bachelor’s degree, partner degree, college undergrads can also practice
Additional details:
- Location: BGC company center 2, fifth avenue corner thirtieth avenue, Bonifacio global town, Taguig
- Administrative center Flexibility: full time. Must be amenable to comply with a hybrid paintings arrangement (onsite and make money working from home)
- Earn a living from home necessities:
- Have to have at least 25 mbps net connection plan / velocity
- Have to have a personal & quiet area to make money working from home
- American specific offers a splendid and various working environment. Excessive overall performance is rewarded with goal driven incentives.
Data Entry Remote Jobs, Remote American Express Jobs
Why is the USA best for activity Seekers?
The united states is taken into consideration a remarkable place for job seekers:
- Various job possibilities: the us is a big and diverse united states of america with a thriving economy. As a result, there are plenty of activity possibilities throughout diverse industries and sectors, making it an appealing destination for process seekers.
- Excessive Wages: america has one of the highest minimum wages inside the world, because of this that even entry-level jobs can provide a respectable income. Moreover, many roles provide aggressive salaries and benefits applications.
- Business-pleasant environment: the usa has a business-pleasant environment, with rules that encourage entrepreneurship and innovation. This has brought about the introduction of many successful startups and small companies, which in flip has created task opportunities.
- Instructional possibilities: america is home to many prestigious universities and colleges that provide international-elegance schooling and education packages. This has caused a extraordinarily professional and knowledgeable team of workers that is attractive to many employers.
- Robust financial system: america has one in all the most important and maximum solid economies in the world. No matter occasional downturns, it usually offers a stable activity market, with low unemployment charges.
However, it is well worth noting that the job marketplace can vary relying on the vicinity, enterprise, and man or woman situations. Whilst the us may be a top-notch location for job seekers in wellknown, it is able to now not be the exceptional in shape for every person.
Data Entry Remote Jobs, Remote American Express Jobs
