Data Entry Remote Jobs, Remote American Express Jobs Apply 4 It In @Philippines

Hiring Organization:- Amex

Post Name:- Account Protection Specialist

Qualifications:- Graduate

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- ₱1122 – ₱1684

Locations:- Culion

Data Entry Remote Jobs, Remote American Express Jobs

Full Job Description:

At American explicit, we realize that with the proper backing, human beings and organizations have the electricity to progress in tremendous approaches. Whether or not we’re assisting our clients’ economic self belief to transport ahead, taking commerce to new heights, or encouraging people to explore the sector, our colleagues are constantly redefining what’s viable — and we’re proud to again every different each step of the manner. While you be part of #TeamAmex, you end up part of a numerous community of over 60,000 colleagues, all with a common aim to supply an notable purchaser experience each day.

We again our colleagues with the support they want to thrive, professionally and in my view. That’s why we’ve got Amex Flex, our employer working model that gives greater flexibility to colleagues even as ensuring we hold the vital elements of our precise in-man or woman culture. Depending on position and enterprise needs, colleagues will either work onsite, in a hybrid version (combination of in-office and digital days) or completely without a doubt.

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As a emblem built on going above and beyond to provide the nice customer enjoy, having the maximum outstanding colleagues is paramount. Because the face of the business enterprise, you can create effective interactions with our clients every day – from curating a unique tour or lifestyle enjoy to assisting them with their ordinary desires. And, you could grow your abilties through enterprise-main training and ongoing training, all whilst getting to know what it method to continually set the usual for global class, consumer-first service. Find your area in service on #TeamAmex.

This function is answerable for providing tremendous carrier to our valued U.S. Card participants whose accounts have potential fraud interest.
As an Account protection specialist you may be liable for constructing relationships with our clients. This role will contain making outbound or inbound calls, with a view to perceive fraudulent prices.
The role additionally entails reviewing fraud claims from Card contributors, and servicing transaction stage credit and fraud associated inbound calls from merchants
Creating a pro-lively try and become aware of fraudulent fees via inbound and outbound calls.
Answer inbound calls from Card members and set up/action fraud cases on calls

Overview fraud claims from Card members. Upon overview, a selection wishes to be made to both receive the claim from the card member or reject it for price of the balance owed and ultimately making a contact with the merchant thru correspondence. Subsequently, necessary protection to the account is needed, to send appropriate correspondence and make financial changes to either events and notate the account.

Service transaction level credit and fraud associated inbound calls from traders and card contributors
Hit upon and limit credit score and fraud risk whilst allowing profitable spend on the same time
Real time, transaction level credit score and fraud danger assessments
Point of Sale (POS) approval
Charge reversals
Solve cases inside the assigned empowerment restriction

A successful Account protection expert is one that:

Has a verified potential to offer first rate customer service to our card contributors/traders, by means of demonstrating empathy, constructing rapport, energetic listening and showing know-how
Make use of their understanding of merchandise and provider to offer superb solutions
Superb analytical capabilities and capability to make correct selections
Communicates in a expert way, main the conversations with the card contributors/merchants towards a together beneficial outcome
Drives results, profits personal pleasure from accomplishing pleasant effects for the organisation
Can provide high-quality provider within precise branch targets
Exceptional verbal exchange and customer service competencies
Desirable time control and prioritizing of tasks
Capacity to work inside a busy and disturbing team environment

Qualifications:

Minimum paintings enjoy of two years of customer support enjoy in a be in a associated industry, over the telephone, with a ardour for building client loyalty thru first rate listening, courting constructing and verbal communication
Must have previous Fraud enjoy
Capacity to work in a fast paced metric driven surroundings with proficient multitasking and navigation
Validated consultative revel in, capacity to persuade, ingenious
Creative problem-fixing, keen to locate custom designed answers
Bachelor’s degree, partner degree, college undergrads can also practice

Additional details:

Location: BGC company center 2, fifth avenue corner thirtieth avenue, Bonifacio global town, Taguig
Administrative center Flexibility: full time. Must be amenable to comply with a hybrid paintings arrangement (onsite and make money working from home)
Earn a living from home necessities:
Have to have at least 25 mbps net connection plan / velocity
Have to have a personal & quiet area to make money working from home
American specific offers a splendid and various working environment. Excessive overall performance is rewarded with goal driven incentives.

Data Entry Remote Jobs, Remote American Express Jobs

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