Customer Service Representative ( AMAZON REMOTE WORK)

Customer Service Representative ( AMAZON REMOTE WORK)

 

Job Description

 

 

Salary: $20.95 – $26.00 Hourly
We are hiring a customer service representative to manage customer queries and complaints.

 

You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

 

  • Responding promptly to customer inquiries.

 

  • Communicating with customers through various channels.

 

  • Acknowledging and resolving customer complaints.

 

  • Knowing our products inside and out so that you can answer questions.

 

Other Jobs You May Be Interested In

  • Processing orders, forms, applications, and requests.

 

  • Keeping records of customer interactions, transactions, comments, and complaints.

 

  • Communicating and coordinating with colleagues as necessary.

 

  • Providing feedback on the efficiency of the customer service process.

 

  • Managing a team of junior customer service representatives.