Customer Service Remote Agents Ideal for College Students…

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

Customer Service Remote Agents Ideal for College Students Freeport, IL Customer Service Remote Agents – Ideal for College Students Must be permanent residents of Illinois, Iowa or Wisconsin.

Nationwide Inbound Inc. is looking for personable and energetic Customer Service Representatives to join our ever-growing inbound call center. Customer Service Representatives assist our clients… provide product/service information, fulfill customer needs, and try to resolve any problems callers face with accuracy and efficiency. Employees enjoy a fun, fast-paced environment with opportunities for career growth.

Positions are available immediately and or continuing throughout the summer months with the potential to continue working remote after returning to school. These positions can provide continuous employment throughout a students college career. Hours can include working throughout the summer months, during the school year, and/or when available during holiday breaks.

  • Enhance your written and verbal communication skills
  • Learn to adapt to a fast pace environment
  • Develop strong customer service and sales skills
  • Build your knowledge of a wide variety of industries
  • Develop effective strong time management and organization skills
  • The ability to move to full time employment if your college career changes or advancement opportunities become available

Job Functions

  • Manage large amounts of incoming calls and customer service inquiries
  • Schedule appointments for home repair companies
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies

Requirements

  • Must be able to work weekends
  • Proficient with the internet, data entry and the ability to swiftly move between multiple programs
  • Good typing, computer, and customer service skills
  • Strong phone contact handling skills and active listening skills
  • Ability to multi-task, prioritize and manage time effectively
  • Work from Home Requirements:
  • PC with at least Windows 7
  • Dual monitors
  • USB headset
  • Consistent reliable high-speed Internet access
  • Quiet dedicated workspace
  • Benefits for part time and seasonal employees:
  • Paid Training
  • FTO (Flexible Paid Time Off)

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. All communication throughout the hiring process will be sent by email. Please enter a valid email account that is checked regularly when completing the application. Look for emails from @nationwideinbound.com and set your email filter to unblock, whitelist, or accept emails from these addresses.

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Nationwide Inbound Inc. is a full-service customer contact center that provides professional, cost-effective services to companies of all sizes. Over 20 years ago we began as a single seat answering service. Today, we have immensely grown to earn the trust of hundreds of companies across North America in Home Services and 50 other industries. From day one our goal and driving force has been to assist businesses with the highest quality of customer support.

Nationwide Inbound is a part of the , and company program, .

Benefits Medical Insurance, 401K, Flexible Spending Account (FSA) and Flexible Paid Time Off (FTO) Working for Nationwide is a great opportunity, and a fun experience for anyone. Coming to work is exciting, and we all treat each other like family, but the importance of this job is to make sure we’re helping every company & customer in the best possible manner. Working for Nationwide is a great opportunity, and a fun experience for anyone. Coming to work is exciting, and we all treat each other like family, but the importance of this job is to make sure we’re helping every company & customer in the best possible manner. Raekwon C. Customer Service Representative Freeport, IL

Customer Service Remote Agents Ideal for College Students…

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