Customer Service Executive (VOICE and NON-VOICE)

As a Customer Service Executive at The Fedex Job, you will be the frontline ambassador of our company, engaging with customers to provide outstanding support and resolve inquiries. Whether through voice or non-voice channels, you will demonstrate impeccable communication skills and a passion for delivering exceptional service.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner.
Resolve customer complaints and issues effectively, escalating complex cases to the appropriate department when necessary.
Provide product information, troubleshoot technical problems, and offer solutions to meet customer needs.
Maintain accurate records of customer interactions and transactions, documenting details and outcomes for future reference.
Collaborate with team members and other departments to ensure seamless customer experiences and timely resolution of issues.
Continuously strive to improve customer satisfaction metrics and meet performance targets.

Required Skills and Qualifications:

Excellent communication skills, both verbal and written.
Strong problem-solving abilities and a customer-focused mindset.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using computer systems and navigating various software applications.
Previous experience in customer service or related field is preferred but not required.

Experience:

Previous experience in a customer service role is advantageous but not essential.

Working Hours:

Flexible scheduling options available, including full-time and part-time positions.
Shift work may be required, including evenings, weekends, and holidays.

Knowledge, Skills, and Abilities:

Knowledge of customer service principles and practices.
Ability to remain calm and composed under pressure.
Adaptability to changing situations and willingness to learn.
Strong interpersonal skills and the ability to build rapport with customers.

Benefits:

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Competitive salary with opportunities for advancement.
Comprehensive training programs to support professional growth and development.
Health and wellness benefits, including medical, dental, and vision coverage.
Employee discounts and perks.
Positive and inclusive work environment fostering teamwork and collaboration.

Why Join Us:

At The Fedex Job, we believe in investing in our employees and empowering them to reach their full potential. Joining our team means being part of a dynamic and supportive workplace where your contributions are valued and recognized. Take the next step in your career journey and become a vital member of our customer service team.

How to Apply:

To apply for the Customer Service Executive position at The Fedex Job, please submit your resume and cover letter through our online portal. We look forward to reviewing your application and considering you for this exciting opportunity.