CrunchyRoll Customer Support Member Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: CrunchyRoll

Description:

CrunchyRoll Customer Support Member Jobs

We are looking for a proactive Associate Manager of Site Experience with an understanding of website operations, and experience with creating seamless online experiences to join our team. Reporting to our Vice President of eCommerce Operations, you will help support the user experience on our website by managing multiple aspects of site content, promotions, and functionality

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You will collaborate with cross-functional teams to ensure timely and accurate updates to the website content, including product information, promotions, and other site elements.
You will support the coordination and execution of digital campaigns, ensuring alignment with the overall site strategy and our goals.
You will work with the UK Site Experience Manager to implement and improve site features and functionalities.
You will monitor and report on site analytics and user feedback, providing insights and recommendations for continuous improvement.
You will help manage the content calendar, ensuring a consistent and engaging online presence.
You will coordinate with multiple teams, including marketing, design, and development, to ensure the successful execution of site initiatives.
You will help conduct quality assurance checks to provide a seamless and error-free user experience.
You will stay informed about industry trends, best practices, and new technologies related to site experience.

CrunchyRoll Customer Support Member Jobs

About You

We get excited about candidates, like you, because…

2+ years of experience in a coordinator or support role in e-commerce or digital marketing.
1+ years of experience using Salesforce Commerce Cloud.
You understand website operations, content management systems, and digital marketing principles.
You have excellent verbal and written communication skills in English, French, and German.
You have strong organizational skills with the ability to manage multiple tasks and deadlines.
You have a high degree of fluency in Microsoft Office, Google Workspace or similar productivity tools.
You have a Bachelor’s degree in Marketing, Business, Communications, or a related field.

CrunchyRoll Customer Support Member Jobs

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

Take Time for You – Flexible Time Off, 6 Yasumi (Rest) paid days, Half-day Off Fridays during summertime, company Christmas vacation, flexible schedule, and hybrid working mode.
Parental Leave – Paid parental leave for birthing parents and non-birthing parents.
Find Balance – Counselling and support through Talkspace, and the Employee Assistance Program (EAP) is available 24/7.
Watch hard – Free premium access to Crunchyroll along with monthly discounts to the Crunchyroll store.
Level Up – Prepaid Udemy account, professional development courses and conferences.
Take the prize – End-year bonus, impact award, and referral bonus.
That’s not all – Global anniversary, and birthday recognition programme.

CrunchyRoll Customer Support Member Jobs

About the CrunchyRoll Company :

Crunchyroll, a prominent streaming service for anime and manga, operates in the United Kingdom as part of its global presence. The company, founded in 2006 by Kun Gao, offers a vast library of anime series, films, and manga to its subscribers through a subscription-based model. Initially focusing on legally streaming anime, Crunchyroll has expanded its offerings to include simulcasts of new episodes shortly after their release in Japan, catering to a dedicated fan base worldwide.

In the United Kingdom, Crunchyroll provides anime enthusiasts with access to a diverse range of content across various genres, from popular series to niche titles. This availability has contributed to the growing popularity of anime in the region, appealing to both long-time fans and newcomers intrigued by the medium’s storytelling and artistic styles.

As part of its business strategy, Crunchyroll collaborates with Japanese anime studios to acquire licensing rights, ensuring a steady stream of content for its subscribers. The platform also supports the anime industry by providing a legal alternative to piracy and actively engaging with fans through community events and conventions.

With the rise of streaming services, Crunchyroll remains a key player in the global anime market, offering both subbed and dubbed content to cater to different viewer preferences. Its presence in the United Kingdom underscores its commitment to delivering high-quality anime experiences while contributing to the cultural appreciation and consumption of Japanese animation worldwide.

CrunchyRoll Customer Support Member Jobs

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