Crown Castle Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Crown Castle International
Description:
Crown Castle Remote Jobs Customer Support Jobs
Role
Primary point of contact for day-to-day resolution of contract issues and dispute communications with customers, legal, finance and business team disciplines. Focus on maintaining and improving customer retention and maximizing existing revenue streams. Drive the lease renewal process and/or ensure contractual obligations of lease terminations are met through identifying options available, analysis of supporting data, and negotiating desired solutions. Support both Internal and External Customers with understanding of rights, obligations, and financial terms of existing agreements.
Responsibilities
Individual contributor, responsible for conducting complex contract negotiation, preparation, monitoring, and termination activities.
Review, assess, and mitigate financial and legal implications to the company and customer accounts in accordance with the terms of the contract.
Develop, negotiate, and implement complex terms into contracts that maximize existing revenue streams.
Analyze and evaluate customer requests for modification to existing terms and conditions, including rent adjustments, making sound recommendations to the appropriate internal business partner(s).
Analyzing and approving customer requests for termination based on terms and conditions of existing contract, ensuring that the financial and renewal/cancellation obligations of the contracts are clearly understood and administered.
Manage the customer retention processes proactively for assigned accounts through reporting and analysis of customer activities, contractual terms, and site information including CAD drawings and equipment configurations.
Maintain customer contacts and relationships.
Acts as liaison between the Customer and other functional departments.
Independently develop and deliver customer presentations to both internal and external audiences.
Act as a project lead in developing and managing project plans to meet immediate goals and deliver long-term solutions.
Provide authoritative guidance to internal business teams on corporate goals and objectives relating to contract activity.
Assist in identification, development, and implementation of new business processes to gain efficiencies of existing processes.
Produces trend and activity reports as well as other operational and management reports. Ensures that reports are produced per scheduled timelines for review by functional management teams.
Analyzes data and investigates and researches anomalies. Works with department and/or functional teams to correct issues when identified.
Crown Castle Remote Jobs Customer Support Jobs
Education/Certifications
Bachelor’s Degree or equivalent experience in Business, Sales, or related field preferred
Experience/Minimum Requirements
Five (5) or more years of outside sales and or customer-facing management experience
Telecom experience preferred
Proven project management experience
CRM and Microsoft Office experience
Expectations
Strong commitment to deliver exceptional customer service
Proven ability to work well with external and internal customers
Ability to prioritize multiple assignments and meet all deadlines
Ability to foster teamwork and partner across functions to deliver seamless service to customer
Excellent presentation skills
Strong organizational, administrative, and time management skills
Strong analytical/quantitative skills
Crown Castle Remote Jobs Customer Support Jobs
About the Crown Castle International Company :
Crown Castle International Corp., based in Houston, Texas, is a leading provider of communications infrastructure in the United States. Although primarily focused on the U.S. market, Crown Castle has historical ties to the United Kingdom through its former subsidiary, Crown Castle UK. This UK division, initially part of Crown Castle International, was pivotal in managing wireless infrastructure across the UK, including towers and rooftop sites essential for mobile and broadcast communications.
Crown Castle UK played a significant role in the expansion of telecommunications infrastructure during the early 2000s. The subsidiary managed a wide array of infrastructure assets and facilitated the deployment of wireless networks across the UK. In 2004, Crown Castle International sold its UK operations to National Grid Transco, which rebranded the entity as National Grid Wireless. This sale allowed Crown Castle to focus more on its core U.S. market.
Post-divestiture, Crown Castle International has continued to expand its footprint within the U.S., managing over 40,000 cell towers and around 85,000 route miles of fiber, which support small cell networks and fiber solutions for a variety of customers, including wireless carriers, data centers, and municipalities. This infrastructure is crucial for the growing demand for high-speed data transmission and the deployment of 5G networks.
Today, Crown Castle remains a key player in the U.S. telecommunications landscape, leveraging its extensive infrastructure portfolio to support the ever-increasing data needs of the digital age. Its focus on providing robust and reliable connectivity solutions positions it as a critical enabler of technological advancement and digital transformation across the United States.
Crown Castle Remote Jobs Customer Support Jobs
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