CDW Support Member Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: CDW

Description:

CDW Support Member Jobs

The role of a Senior Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to server, storage and data centre hardware, PC’s, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK.

Additionally, the Senior Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.

CDW Support Member Jobs

KEY RESPONSIBILITIES

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Travel between a wide variety of customer sites to provide IT support services to meet contractual requirements
Provide support services, across IT equipment including but not limited to server, storage and data centre hardware, PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations across the UK
Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment
Obtain/maintain a set of vendor certifications as required by CDW to perform your role
Follow documented procedures both CDW and Client supplied, and provide constructive feedback for continuous improvement
Always adhere to safety and electric static discharge (ESD) precautions
Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW
Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply)
Providing support services into the wider teams within the Integrated Technology Solutions department
Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary.
Overtime rates apply The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

CDW Support Member Jobs

QUALIFICATIONS, SKILLS AND EXPERIENCE

Experience with installing, troubleshooting, and fixing a variety of hardware devices including servers, storage and network equipment in a data centre Environment plus end user computing, PCs, laptops, tablets, printer & peripherals Ability to install and configure software as per customer requirements
Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP
Good all-round understanding of hardware maintenance/break-fix
Hold a full UK Driving Licence
Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer base.

CDW Support Member Jobs

ESSENTIAL ATTRIBUTES

Quality focused with excellent attention to detail
Capable of working independently and remotely on a wide range of products
Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support
Passionate, professional, with a ‘can-do’ attitude who works on own initiative or as a team towards agreed common goals.
Results-oriented with a track record of success for achieving and exceeding goals
Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces.

CDW Support Member Jobs

CUSTOMER FOCUS AND WAYS OF WORKING

Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards and policies, and to take action if they believe someone else is not acting consistently with those values, standards and policies.
Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement.
Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection, specifically to:
Protect all information assets from unauthorised access, disclosure, modification, destruction & interference
Treat the security of all information assets according to their designated information security classification
Ensure that they only access information assets that they are authorised to do so.
Adhere to the procedure for reporting any security weakness or event
Commit to, and participate in, personal development of information security awareness & knowledge
Comply with all laws and contractual obligations regarding the protection of data

CDW Support Member Jobs

About the CDW Company :

CDW UK is a leading provider of technology solutions and services, operating as a subsidiary of the American multinational company CDW Corporation. Established in the UK, CDW offers a broad range of products and services that cater to the needs of businesses, government, healthcare, and education sectors.

The company specializes in delivering comprehensive IT solutions that include hardware, software, networking, cloud computing, cybersecurity, and consulting services. CDW UK prides itself on its ability to support organizations in optimizing their IT infrastructure and driving digital transformation initiatives.

CDW UK’s extensive portfolio features partnerships with major technology vendors such as Microsoft, Cisco, HP, Dell, and Apple, ensuring that clients have access to cutting-edge technology and innovative solutions. The company’s team of experienced professionals provides tailored services, from initial consultation and design to implementation and ongoing support, helping businesses achieve their strategic objectives and improve operational efficiency.

In addition to its strong presence in the technology market, CDW UK is committed to sustainability and corporate social responsibility. The company actively participates in initiatives aimed at reducing its environmental impact and supports various community programs and charitable organizations.

CDW UK’s reputation for reliability and excellence has made it a trusted partner for numerous organizations across different industries. Its ability to deliver end-to-end IT solutions and services, combined with a customer-centric approach, positions CDW UK as a key player in the UK technology landscape

CDW Support Member Jobs

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