Call Center Sales Specialist- Flooring (Remote)

The Services Sales & Recovery Associates is responsible for providing consultative customer service and an effortless sales experience for flooring projects by phone. The position builds rapport and trust to consistently meet and exceed sales objectives and call quality requirements. Position uses established sales methodologies to successfully close transactions through inbound and outbound calling.

The position communicates proper expectations to ensure the customer has been prepared for the next steps in the installation process. Interacts with customers, service providers, and Home Depot Associates. Services Sales Specialists are expected to guide a customer through product selection, create and review quotes, and utilize proven sales tactics that deliver results.

Services Sales Specialists work in a fast-paced, structured environment and must be self-motivated to achieve their sales targets. Responsible for processing sales orders and setting appointments in the most cost-effective manner for the Home Depot ensuring the appropriate pricing and processes are followed while logging all information and taking care of the customer. Responsible for verifying product and appointment accuracy and setting accurate expectations for the customer experience. Services Sales Specialists will need to have a personal internet connection speed of 10 Mbp/s download and 3 Mbp/s upload.

Key Responsibilities:

• 20% – Collaboration- Works with Home Depot Associates and service providers to coordinate sales and appointment completion.
• 40% – Communication- Calls customers to review products and set appointments.
• 20% – Customer Service – The Services Sales & Recovery Associates is responsible for providing consultative customer service and an effortless sales experience by phone. The position builds rapport and trust to consistently meet and exceed sales objectives and call quality requirements.
• Position uses established sales methodologies to successfully close transactions. The position communicates proper expectations to ensure customer has been prepared for next steps in the installation process. Generate sales for Service Agreements and completes follow-up on sit no sale opportunities across multiple geographic areas. Interacts with customers, service providers and Home Depot Associates.
• Delivers and maintains a high level of customer service to be proactive and ensure a problem free ordering process and appointment setting. Calls customers throughout the process (i.e, before sale and after the sales process to close on Service Agreements and set new and recovery sales appointments).
• Responsible for processing sales orders and setting appointments in the most cost-effective manner for the Home Depot ensuring the appropriate pricing and processes are followed while logging all information and taking care of the customer.
• Responsible for verifying product and appointment accuracy and setting accurate expectations for the customer experience.
• 20% – THD Process & Policy – Addresses customer, service provider and Home Depot associate issues promptly.

Direct Manager/Direct Reports:

• This position reports to the Contact Center Supervisor.
• This position has 0 direct reports.

Minimum Qualifications:

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Background in Sales.
• Working knowledge of Microsoft Office Suite.
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Excellent written and verbal communication skills.