C.h. Robinson Remote Jobs Customer Support Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: C.h. Robinson Worldwide

Description:

C.h. Robinson Remote Jobs Customer Support Jobs

As a Forwarding Agent Ocean Import , you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process.

RESPONSIBILITIES:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.

Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

C.h. Robinson Remote Jobs Customer Support Jobs

Facilitate Relationships:

Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.

Build great relationships with customers, responding timely and following up on issue resolution

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Provide reporting and documentation support to internal and external customers.

Participate in customer business reviews.

Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

QUALIFICATIONS

Required:

Minimum of 5 years of experience as freight forwarder

Fluent in French and English

C.h. Robinson Remote Jobs Customer Support Jobs

Preferred:

Values a diverse and inclusive work environment

Proficient in Microsoft Office Suite of programs

Excellent communication, prioritization, and multi-tasking skills

Proven track record of strong customer service skills, interacting with customers and being client focused

Excellent follow up with customers and the network

Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

High level of attention to detail

Ability to work in a fast-paced and deadline-driven environment

Bachelor’s degree

WHAT WE OFFER:

Real career possibilities and the opportunity to develop your talent in a fast moving, global organization

A fun, positive and open environment which encourages thinking outside the box

Benefits package which includes: commuter allowance, life insurance, WFH allowance, healthcare plan, Wellbeing program, unlimited access to training platform Percipio and GoFluent.

C.h. Robinson Remote Jobs Customer Support Jobs

About the C.h. Robinson Worldwide Company :

C.H. Robinson Worldwide, Inc. is a global logistics company with a significant presence in the United Kingdom. Founded in 1905 and headquartered in Eden Prairie, Minnesota, C.H. Robinson provides a wide array of supply chain solutions, including transportation, warehousing, freight brokerage, and supply chain consulting services.

In the United Kingdom, C.H. Robinson operates through its local subsidiary, leveraging its extensive global network to offer tailored logistics solutions. The company’s UK operations are strategically located in key transportation hubs, ensuring efficient connectivity and service delivery across Europe and beyond.

C.H. Robinson’s UK services encompass various modes of transportation, including road, rail, air, and ocean freight. Their expertise in multi-modal logistics allows them to optimize supply chains for efficiency and cost-effectiveness. The company also places a strong emphasis on technology, utilizing advanced logistics software and data analytics to provide real-time tracking, visibility, and comprehensive reporting for their clients.

Sustainability is a core focus for C.H. Robinson in the UK, aligning with the broader company’s commitment to reducing environmental impact. They actively work on initiatives to improve fuel efficiency, reduce carbon emissions, and promote sustainable practices throughout the supply chain.

With a customer-centric approach, C.H. Robinson in the UK serves a diverse range of industries, including retail, manufacturing, automotive, and healthcare. Their dedicated team of logistics experts collaborates closely with clients to understand their specific needs and develop customized solutions that drive growth and operational efficiency.

Overall, C.H. Robinson Worldwide’s UK operations are integral to its global strategy, providing robust and innovative logistics solutions that meet the dynamic needs of businesses in an increasingly interconnected world.

C.h. Robinson Remote Jobs Customer Support Jobs

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