Apple Entry Level Job, Apple College Level Job, Remote Job WFH – Philippines

On the off chance that you are enthusiastic about giving extraordinary client care, have specialized fitness, and flourish in a powerful climate, we welcome you to go after the job of Specialized Help Trained professional. Join our group and add to our obligation to greatness in client service.

Jobs and Obligations

The basic role of this position is to address and determine client questions, concerns, and issues of deals, client support, and specialized nature through calls, messages, and live visits. As a Specialized Help Subject matter expert, you will stick to Call Center and company strategies and techniques. The typical responsibility for this job is supposed to be:

• Helping clients bringing in with inbound deals and client assistance requests, giving direction on items, transportation, returns, and strategies.
• Assisting clients with recognizing the fitting gear to address their issues and setting up deals orders, including transporter choice, request confirmation, and Visa handling.
• Answering inbound client messages in an expert and obliging way, resolving questions and giving extra data.
• Making and overseeing client accounts in our ERP framework, making essential changes as required.
• Offering simple specialized help on items in macOS and Windows operating system conditions, using investigating guides, FAQs, item manuals, information base articles, and heightening to proper level help when essential.
• Keeping an expert and polite disposition while settling testing circumstances.
• Working together with other colleagues to convey predominant help both inside and remotely.
• Remaining refreshed on new approaches, items, and systems by investigating interior preparation assets.
• Playing out some other appointed obligations.

Level II

• Help clients with additional inside and out investigating.
• Helping clients with specialized help inquiries on items in macOS and Windows operating system conditions by following investigating guides, FAQs, item manuals, item knowledgebase articles, free examination and while vital, heightening the circumstance to Level 3 help
• 2 years of Level II Specialized Help insight, either face to face or by means of telephone.

Capabilities

To succeed in this job, the ideal up-and-comer ought to be open to dealing with a Macintosh stage and have capability in Microsoft Succeed and research Applications for Work. They ought to likewise exhibit the capacity to adjust to new programming or instruments rapidly

Required Insight

• 2 years of fitting Specialized Help insight, either face to face or through telephone.
• Capacity to observe investigating rules, FAQs, item manuals, and information base articles.
• Capability in free exploration, investigating, and it is an or more to test specialized issues.
• Macintosh Equipment/Programming experience is liked.
• Windows operating system experience is an or more.
• iOS, iPadOS, Chrome, Linux, and Android experience an or more.
• Composing velocity of 40 WPM or more prominent is required, areas of strength for and passage abilities are useful.

An Effective Competitor Should Have

• Secondary School Confirmation/GED
• Magnificent verbal and composed correspondence, tuning in, and critical thinking abilities.
• Better consideration than detail is an unquestionable requirement.
• Capacity to adjust to change and work in a high speed, consistently evolving climate.
• Capacity to perform various tasks, focus on responsibility, and work with a urge to keep moving to address business issues.
• Solid group abilities and the capacity to team up really with others.
• Certifiable compassion and interest in helping others, guaranteeing long haul strength and satisfaction in the job.