Amex Work From Home, Customer Support Remote Jobs Apply 4 It In @Kenya

Amex Work From Home, Customer Support Remote Jobs Apply 4 It In @Kenya

Hiring Organization:- American Express

Post Name:- Account Protection Specialist

Qualifications:- Graduate

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- ksh6000 – ksh8000/-

Locations:- Chepkorio

Amex Work From Home, Customer Support Remote Jobs 

Full Job Description:

At American specific, we know that with the proper backing, people and corporations have the power to development in extremely good approaches. Whether we’re supporting our clients’ monetary confidence to move in advance, taking trade to new heights, or encouraging people to explore the arena, our colleagues are constantly redefining what’s viable — and we’re proud to returned each different each step of the way. When you be part of #TeamAmex, you grow to be a part of a various network of over 60,000 colleagues, all with a common goal to deliver an first rate consumer experience every day.

We lower back our colleagues with the help they want to thrive, professionally and in my view. That’s why we’ve Amex Flex, our employer working version that provides greater flexibility to colleagues whilst ensuring we maintain the vital aspects of our specific in-character culture. Relying on function and business needs, colleagues will either paintings onsite, in a hybrid model (mixture of in-workplace and digital days) or completely sincerely.

As a logo constructed on going above and beyond to offer the high-quality consumer enjoy, having the maximum superb colleagues is paramount. Because the face of the agency, you may create wonderful interactions with our customers every day – from curating a completely unique travel or life-style enjoy to supporting them with their ordinary needs. And, you may grow your capabilities via enterprise-main education and ongoing coaching, all even as gaining knowledge of what it means to usually set the usual for international class, client-first service.  Find your location in carrier on #TeamAmex.

• This function is answerable for offering high-quality provider to our valued U.S. Card members whose bills have capacity fraud activity.
• As an Account protection professional you’ll be liable for constructing relationships with our clients. This position will contain making outbound or inbound calls, in an effort to identify fraudulent expenses.
• The role also includes reviewing fraud claims from Card individuals, and servicing transaction degree credit score and fraud associated inbound calls from traders
• Making a seasoned-energetic attempt to pick out fraudulent costs via inbound and outbound calls.
• Solution inbound calls from Card contributors and installation/action fraud cases on calls

Overview fraud claims from Card individuals. Upon evaluation, a selection wishes to be made to both accept the claim from the card member or reject it for payment of the balance owed and eventually creating a touch with the merchant via correspondence. Sooner or later, essential renovation to the account is needed, to ship suitable correspondence and make financial adjustments to both parties and notate the account.

• Provider transaction level credit score and fraud related inbound calls from merchants and card contributors
• Discover and minimize credit and fraud threat even as permitting worthwhile spend at the same time
• Real time, transaction level credit score and fraud threat assessments
• Point of Sale (POS) approval
• Price reversals
• Clear up instances inside the assigned empowerment limit

A a hit Account safety professional is person who:

• Has a established ability to offer great customer service to our card members/merchants, through demonstrating empathy, building rapport, lively listening and displaying know-how
• Utilize their expertise of products and carrier to provide effective solutions
• Tremendous analytical competencies and ability to make accurate selections
• Communicates in a professional manner, leading the conversations with the cardboard individuals/traders closer to a jointly beneficial final results
• Drives results, profits non-public pleasure from reaching pleasant results for the employer
• Can provide quality service within precise department objectives
• Amazing conversation and customer support competencies
• Appropriate time control and prioritizing of duties
• Capacity to work inside a busy and worrying group surroundings

Qualifications:

• Minimal work experience of 2 years of customer service revel in in a be in a associated industry, over the phone, with a ardour for building purchaser loyalty through exceptional listening, dating constructing and verbal verbal exchange
• Should have preceding Fraud experience
• Potential to paintings in a fast paced metric driven surroundings with gifted multitasking and navigation
• Demonstrated consultative revel in, capacity to persuade, inventive
• Creative hassle-fixing, keen to locate customized solutions
• Bachelor’s diploma, partner degree, university undergrads may additionally practice

Amex Work From Home, Customer Support Remote Jobs 

Why are we nice for Job Seekers?:

The usa is taken into consideration a extremely good place for process seekers:

• Numerous process possibilities: the usa is a huge and numerous u . S . A . With a thriving financial system. As a end result, there are masses of job opportunities throughout diverse industries and sectors, making it an appealing destination for job seekers.
• High Wages: the us has one of the maximum minimal wages inside the global, because of this that even entry-stage jobs can offer a first rate earnings. Additionally, many roles provide aggressive salaries and advantages applications.
• Commercial enterprise-pleasant environment: america has a commercial enterprise-pleasant environment, with policies that inspire entrepreneurship and innovation. This has led to the advent of many a success startups and small corporations, which in flip has created activity opportunities.
• Academic possibilities: the united states is home to many prestigious universities and faculties that provide international-magnificence training and training packages. This has led to a relatively skilled and educated team of workers this is appealing to many employers.
• Strong economic system: the us has one of the most important and maximum solid economies in the global. In spite of occasional downturns, it commonly offers a strong task market, with low unemployment costs.

But, it’s well worth noting that the task marketplace can range depending at the vicinity, industry, and character instances. Even as the usa may be a excellent region for activity seekers in trendy, it is able to not be the pleasant in shape for anybody.

Amex Work From Home, Customer Support Remote Jobs