Amex Virtual Assistant Jobs In Kenya

Hiring Organization:- American Express

Post Name:- Travel Consultant

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- Ksh20K-Ksh30K/Month

Locations:- Bartolimo, Kenya

Full Job Description:

At American express, we recognize that with the proper backing, humans and companies have the energy to development in outstanding ways. Whether or no longer we’re assisting our clients’ monetary self assurance to transport earlier, taking commerce to new heights, or encouraging people to discover the world, our colleagues are constantly redefining what’s viable — and we’re proud to returned every one-of-a-kind every step of the way.

When you be part of team Amex, you switch out to be part of a numerous network of over 60,000 colleagues, all with a common aim to supply an superb client experience each day. Right here, you’ll have a look at and develop as we champion your meaningful career journey with programs, blessings, and versatility to back you in my view and professionally. Every colleague shares in the corporation’s success.

Collectively, we’ll win as a collection, striving to uphold our business enterprise values and effective backing promise to our customers, companies, and every other every day. And, we’ll do it with integrity and in an surroundings in which each person is seen, heard and appears like they virtually belong.

As a logo built on going above and past to provide the satisfactory client enjoy, having the maximum exceptional colleagues is paramount. Due to the fact the face of the organisation, you could create notable interactions with our clients each day– from curating a very precise excursion or manner of life revel in to supporting them with their everyday wishes. And, you can expand your competencies via enterprise-main training and ongoing schooling, all whilst studying what it technique to usually set the standard for global magnificence, client-first issuer. Find your vicinity in service on #TeamAmex.

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Get a pleasant start to your travel career:

When you have a flair for first rate customer service, an inherent ability for studying and natural interest, this role is for you. With an intensive paid education and training utility, right right here’s your threat to turn out to be a notably professional journey consultant.
Are you up for the project to enroll in a key participant within the tour agency?
While you’ve completed the schooling, you will be prepared to take something journey request comes your way. Right here’s in reality a number of what you may be doing every day:
You can pride our premium Card contributors with unforgettable studies
As a consultant, you may refine your understanding of client wishes with the aid of asking customized fact-finding questions to supply an revolutionary and brilliant service via multi-channel servicing designed to meet clients particular requirements
You may get hold of in-intensity training to permit you to be a excursion expert and you may recognise where to look to discover the records you need to help travelers with their changing excursion plans together with experience cancellations, re-bookings, and exchanges.
Troubleshooting any client issues referring to the use of the excursion internet site and expertly guiding clients while they navigate throughout the internet site
You will studies, plan and execute customized tour testimonies, via booking home and worldwide flights, car and/or resort journey preparations
You’ll use your in-depth realize-a way to assist Card participants get proper of access to their unique benefits, along side the manner to make the maximum in their club reward factors.
You take your records of recent and modern-day product services,
Price proposition and relevance to the card Member, to curate your advice
At times, you’ll want to de-amplify a Card Member’s stress, while unexpected tour situations arise
You could usually positioned the card Member’s revel in on the leading fringe of everything you do, reinforcing the club First attitude and triumphing their loyalty

What you need to thrive

Hooked up capability to offer pinnacle magnificence customer service, preferably in a name middle surroundings.
Enjoy servicing clients preferably in hospitality, concierges/life-style servicing, excessive-give up customer service or profits roles. adventure reservation experience is a plus.
A passion for constructing customer loyalty by manner of cautiously listening, constructing rapport and supplying splendid purchaser care, the usage of strong written and verbal conversation abilities.
Capability to fluently talk and write in English.
Natural consultative abilities, with the capacity to offer assured tips
Sufficient geography knowledge
The resilience and composure to live remarkable beneath stress and continuously evolving situations
A problem solver, you’ll be able to efficaciously find out Card Member problems and provide the tremendous innovative solutions that permits you to resolving on the primary touch
A mathematical thoughts with a watch fixed for element and accuracy
Laptop abilties are crucial as you’ll be the usage of a couple of equipment and systems day by day
Wonderful time control & multi-tasking abilities
Excessive degree of integrity to work with purchaser statistics and deal with it sensitively
Functionality to collaborate in person with all colleagues of all levels
Capability to thrive in a metric pushed and team-primarily based environment, with a healthful force to satisfy and exceed goals
The ability to paintings shifts, which incorporates nights and weekends
Bachelor’s degree, companion diploma and college undergrads might also follow

Why American precise?

Appealing base pay
Aggressive overall performance-based totally bonus
Fitness, dental, vision and lifestyles insurance
Loose HMO insurance from day 1 for the worker and eligible dependents
Retirement Fund
Career improvement which includes education and career increase
Beneficiant maternity/paternity paid depart
Personal mother’s room
On-net site gymnasium
Yoga/Dance studio
Relaxation & relaxation rooms (recreation room, library, karaoke, film, and front room)
On-website on line clinic

Amex Virtual Assistant Jobs In Kenya

Why Kenya For Job?

There are several reasons why Kenya may be a good option for job seekers. Here are some of them:

Growing Economy: Kenya has one of the fastest-growing economies in the region, with a projected growth rate of 5.5% in 2022, which presents numerous job opportunities in various sectors.
Strategic location: Kenya’s location in East Africa makes it a hub for trade and business, and as such, it attracts investors from all over the world, creating a need for skilled professionals in various fields.
A young and educated population: Kenya has a large, young, and well-educated population, which means there is a good supply of skilled professionals for various industries.
Diversity in industries: Kenya has a diverse economy, with various industries such as agriculture, tourism, manufacturing, and technology, providing a broad range of job opportunities for different professionals.
Improving infrastructure: Kenya is investing heavily in infrastructure development, such as roads, ports, and airports, which not only facilitates business but also opens up new opportunities in the construction and engineering sectors.

Overall, Kenya offers a range of job opportunities, a growing economy, and a favorable business environment, making it an attractive destination for job seekers.

Amex Virtual Assistant Jobs In Kenya