Amex Virtual Assistant, American Express Virtual Assistant Job In Canada #Get-Job-Now
Hiring Organization:- American Express
Post Name:- Capacity Planning Analyst
Qualifications:- Graduate
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- $20 – $30/Hour
Locations:- Barrie, Canada
Amex Virtual Assistant, American Express Virtual Assistant Job In Canada #Get-Job-Now
Full Job Description:
The worldwide planning and Configuration group (GPAC) crew is responsible for preserving, revising, and improving the global services group (GSG), capacity making plans forecasts (constructed from multiple complex parts including extent, productivity, Staffing, and personnel control).
The GPAC group owns the development and implementation of team of workers and general working tactics, across all GSG call middle locations even as helping consistency and alignment of floor control preferred operating approaches across the network. This crew partners across the organisation along with running intently with: global Operation groups, American specific technologies, worldwide Servicing getting to know network, global expertise Acquisition and GCN approach and support.
Amex Virtual Assistant, American Express Virtual Assistant Job In Canada #Get-Job-Now
- Oversee capacity planning and staffing suggestions for GSG
- Oversee daily provider stages and productivity, making development suggestions to control as wanted
- Expand and control distribution of body of workers throughout the decision middle organization to aid carrier degree commitments
- Long term operational making plans and capability forecasting for inbound, outbound and blended environments
- Expand, implement, and keep regulations and procedure regarding persevered development in unit cost related to staffing components of the call middle
- Will simulate the effect of proposed initiatives and hopefully suggest an appropriate staffing movements for every business unit
- Put into effect first-rate-practices throughout all WFM purposeful areas inclusive of potential making plans, Forecasting, Scheduling, real-Time control, and attendance policy development
- Collaborate with touch center management on all components of name middle performance and productiveness
- Oversee the production of advert-hoc and wellknown reports and evaluation as needed for the executive crew, as well as divisional control groups
- Research and endorse technique improvement solutions, make sure performance and forex of the hooked up tactics to reap ultimate performance degrees for the decision middle Operations
- Final duty for achieving distinct solution prices, and occupancy goals at a month-to-month, weekly, every day and intraday level for multiple queues
- Offer steady critiques and feedback on regions of capacity dangers and threats, discover those hazard elements and take suitable corrective and/or preventive measures
- Represent WFM in a senior leadership ability in cross-useful conferences, and on wide projects and projects
- File on shrinkage via web site and time of day and make tips for improvements
- Broaden different price introduced reviews that might lead to more green and efficient schedules and agents
- Document on shrinkage via web page and time of day and make recommendations for improvements
Minimum qualifications
- minimal three (3) years body of workers control revel in in a multiple site call middle/customer service surroundings desired
- Bachelor’s degree or equal experience in an analytical and quantitative subject required
Amex Virtual Assistant, American Express Virtual Assistant Job In Canada #Get-Job-Now
Why Canada Best for Job Seekers?
Canada is often considered a great destination for job seekers for several reasons:
- Strong Economy: Canada has a strong and stable economy that has been growing steadily for the past few years. This growth has created a demand for skilled workers in various sectors, which has led to plenty of job opportunities.
- Low Unemployment Rate: Canada has one of the lowest unemployment rates among developed countries, which means there are fewer people competing for jobs. This is especially true in industries such as healthcare, technology, and finance.
- Welcoming Immigration Policies: Canada has a welcoming immigration policy that makes it easier for skilled workers to obtain permanent residency and citizenship. This means that job seekers who are interested in relocating to Canada have a greater chance of being accepted.
- High Wages: Canada offers some of the highest wages in the world, especially in certain industries such as healthcare, technology, and engineering. The minimum wage in Canada is also higher than in many other countries, which means that even entry-level jobs pay well.
- Work-Life Balance: Canadian employers place a high value on work-life balance and often offer flexible work arrangements, such as telecommuting and flexible hours. This means that job seekers can enjoy a good quality of life while pursuing their careers.
Overall, Canada offers a great combination of economic stability, job opportunities, high wages, welcoming immigration policies, and a good work-life balance, which make it an attractive destination for job seekers from around the world.
Amex Virtual Assistant, American Express Virtual Assistant Job In Canada #Get-Job-Now
