American Express Work from Home Customer Service Representative 2021

American Express Work from Home Customer Service Representative 2021

 

Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Mississippi, USA

 

Full Job Description
American Express Work from Home 2021
About American Express:

American Express is a globally recognized financial services corporation that provides a wide range of products and solutions to individuals, small businesses, and large corporations. With a focus on delivering exceptional customer service and innovative financial technology, American Express has built a reputation for excellence and trust.

Position: Customer Service Representative (Work from Home)

Job Description:

American Express is currently seeking passionate and customer-focused individuals to join our Customer Service team as remote representatives in 2021. As a Customer Service Representative, you will play a crucial role in delivering the outstanding service that American Express is known for, while working from the comfort and convenience of your own home.

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Responsibilities:

  • Respond to a high volume of customer inquiries via phone, email, and chat, ensuring a personalized and efficient experience
  • Resolve customer issues, providing accurate information and appropriate solutions
  • Identify opportunities to upsell relevant products and services to customers
  • Maintain up-to-date knowledge of American Express products, services, and policies
  • Adhere to established quality and productivity goals
  • Collaborate with team members and leaders to continuously improve processes and customer satisfaction

Requirements:

  • Prior customer service experience and a passion for delivering exceptional service
  • Excellent communication skills, both verbal and written
  • Strong problem-solving and decision-making abilities
  • Ability to work independently and manage time effectively
  • Flexibility to work various shifts, including weekends and holidays
  • Proficiency in using computers and technology

Benefits:

  • Competitive salary
  • Comprehensive health, dental, and vision insurance
  • Retirement savings plan with employer contribution
  • Paid time off and holidays
  • Tuition reimbursement for career development
  • Employee recognition programs
  • Opportunities for advancement within the organization

How to Apply:

If you are interested in joining American Express as a Customer Service Representative in a work-from-home position, please submit your application online through our official careers page. We look forward to reviewing your application and considering you for this exciting opportunity.

Note: Only shortlisted candidates will be contacted.

About Work from Home Positions:

At American Express, we understand the importance of work-life balance and flexibility. Our work-from-home positions have been designed to provide our employees with the opportunity to achieve both personal and professional success, while enjoying the benefits of working remotely. Join our team and become part of a company where your contributions are valued and recognized. Start your journey with American Express today!