American Express Remote Jobs Virtual Customer Care Professional In Philippines

American Express Remote Jobs Virtual Customer Care Professional In Philippines

Hiring Organization:- American Express

Post Name:– Customer Care Professional

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- PHP30,000-PHP50,000/Month

Locations:- Manila, Philippines

About the Company:- American Express Organization is an American global monetary administrations enterprise that spends significant time in installment cards. Settled in New York City, it is quite possibly of the most important organization on the planet and one of the 30 parts of the Dow Jones Modern Normal.

Full Job Description:

With the right backing, human beings and agencies have the electricity to progress in tremendous ways. Whilst you join crew Amex, you end up part of a international and diverse community of associates with an unwavering commitment to again our customers, communities and every other. Right here, you’ll research and develop as we assist you create a career journey that’s particular and meaningful to you with advantages, packages, and flexibility that aid you in my opinion and professionally.

At American specific, you’ll be identified in your contributions, management, and impact—each colleague has the opportunity to proportion within the corporation’s achievement. Collectively, we’ll win as a crew, striving to uphold our corporation values and powerful backing promise to offer the world’s fine consumer experience each day. And we’ll do it with the maximum integrity, and in an surroundings where everyone is seen, heard and feels like they belong.

Be part of group Amex and let’s lead the way collectively.

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As a brand constructed on going above and beyond to offer the excellent consumer experience, having the most amazing colleagues is paramount. As the face of the organisation, you may create wonderful interactions with our customers every day– from curating a completely unique tour or life-style experience to assisting them with their ordinary wishes. And, you could develop your abilties thru industry-leading training and ongoing coaching, all whilst getting to know what it means to always set the same old for global class, patron-first provider. Locate your region in service on #TeamAmex.

Function & duties:

Significant, rewarding paintings completed with integrity

Here’s simply some of what you’ll do on this position:

• Supply world-class customer support, while responding to consumer inquiries and issues through more than one channels (calls, chat, cellular messaging)
• Build meaningful relationships with our clients via a consultative approach, know-how their cutting-edge and future needs, imparting first contact decision and negotiating a effective final results for the customer and American express
• Enhance our clients’ enjoy through figuring out possibilities to provide merchandise primarily based on our Cardmembers’ wishes
• Meet and exceed nice desires, compliance rules and productiveness targets
• Navigate computer systems and programs to provider our clients, and allow them to get the maximum from our online and mobile systems
• Document vital information, including charge details, clients change of info, alternate of cope with and travel notifications
• Re-prioritize and adapt to an ever-changing environment

Favored capabilities:

• Reveal private excellence through last effective in hard situations
• Display a ardour to serve by means of delivering outstanding provider in every interplay with our customers
• The potential and resilience to paintings in a quick-paced and dynamic environment in addition to multitask, the use of a couple of systems and digital gear to service our customers
• Strong interpersonal, communique, verbal and written competencies
• Assertiveness to address tough conversations
• Extremely good negotiation, influencing and resourcefulness abilities
• Vital, analytical and ahead thinking with trouble-solving capabilities, and sturdy attention to element
• Self assurance to work in a virtual surroundings

Preferred qualifications:

• Should have minimum 1 yr relevant CSAT/NPS experience. Have to have as a minimum a year of voice account experience from the maximum recent company joined (U.S. Customer support)
• Top rate customer support enjoy (preferably in BFSI, additional billing revel in additionally beneficial) and/or sales experience with a passion for building patron loyalty via top notch listening and relationship building
• Income experience (price technology / consultative selling)
• A success in preceding task (high performer)
• Have to were measured on customer VOC (Voice of patron) and AHT (common dealing with Time) from the most recent organization joined
• Bachelor’s degree, accomplice diploma and college undergrads may observe

Extra details:

• Region: BGC company center 2, 5th road nook thirtieth street, Bonifacio global city, Taguig
• Workplace Flexibility: full time. Must be amenable to comply with a hybrid paintings association (onsite and make money working from home)
• Do business from home necessities:
• Need to have at least 25 mbps net connection plan / velocity
• Must have a non-public & quiet area to work from home

American Express Remote Jobs Virtual Customer Care Professional In Philippines

Why is the Philippines Best for Job Seekers?

The Philippines is considered a great place for job seekers:

1. Diverse Job Opportunities: The United States is a large and diverse country with a thriving economy. As a result, there are plenty of job opportunities across various industries and sectors, making it an attractive destination for job seekers.
2. High Wages: The Philippines has one of the highest minimum wages in the world, which means that even entry-level jobs can provide a decent income. Additionally, many jobs offer competitive salaries and benefits packages.
3. Business-Friendly Environment: The Philippines has a business-friendly environment, with policies that encourage entrepreneurship and innovation. This has led to the creation of many successful startups and small businesses, which in turn has created job opportunities.
4. Educational Opportunities: The  Philippines is home to many prestigious universities and colleges that offer world-class education and training programs. This has led to a highly skilled and educated workforce that is attractive to many employers.
5. Strong Economy: The Philippines has one of the largest and most stable economies in the world. Despite occasional downturns, it generally offers a stable job market, with low unemployment rates.

However, it’s worth noting that the job market can vary depending on the region, industry, and individual circumstances. While the Philippines may be a great place for job seekers in general, it may not be the best fit for everyone.

American Express Remote Jobs Virtual Customer Care Professional In Philippines