American Express Remote Jobs, American Express Virtual Assistant In Malaysia ( Workflow and Quality Administrator )

Hiring Organization:- American Express

Post Name:- Workflow and Quality Administrator

Qualifications:- Graduate

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- RM60 – RM100/Hour

Locations:- Alor Setar, Malaysia

American Express Remote Jobs, American Express Virtual Assistant In Malaysia ( Workflow and Quality Administrator )

Full Job Description:

Activity Description:

The american specific Workflow and exceptional management crew is a specialized crew who acts as a number one operational support to our massive, medium, and small marketplace client Managers and client Representatives in the worldwide premium Servicing, Multicurrency and Small patron controlled groups. The Workflow and excellent directors are to make certain all requests despatched to the respective groups are raised and attended to well timed, at the same time appropriate customer support protocols are being adhered to. We’re searching out individuals who are pretty stimulated, group gamers and rapid newbies. Those individuals should be able to make sound decisions even as balancing the needs of our merchants, stakeholder, and associates.

American Express Remote Jobs, American Express Virtual Assistant In Malaysia ( Workflow and Quality Administrator )

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Responsibilities include:

Information all emails received from stakeholders and raising them appropriately on CLIC for consumer Representatives to work on.
Conduct great exams to ensure the customer Representatives are maintaining the american express standards of presenting first rate provider to our merchants.
Able to make sound selections to proactively remedy stakeholder and colleague inquiries or troubles.
Retrieving day by day reports and making sure the leaders of the teams are privy to their each day metrics and the way the crew is trending. This serves as a crimson flag alert (if any) so that corrective measures may be installed area as early as feasible.
Capable of provide precious insights in identifying ache points and develop new methods to help ease the workflow of stakeholders and co-workers which would ultimately contribute to the boom in service provider revel in.
Capable of assessment and deal with complicated cases independently.

Qualifications:

Robust inner/outside purchaser relationship management experience.
Strong customer service abilties the usage of effective written, verbal/telephone and interpersonal communications.
Experience round growing and reporting system related metrics.
Functionality of notion and concept contribution/sharing in an open working surroundings.
Energy person stage pc abilities for Excel, get admission to, PowerPoint, word and Visio.
Wonderful enterprise, time management and multitasking competencies.
Group participant.
Flexibility and effortlessly adaptable to ever converting necessities to guide our commercial enterprise and processing environment.
Potential to analyze facts efficiently and enforce adjustments to reduce demand might be an advantage.
Ability to work autonomously to drive results.
Service provider servicing understanding will be an delivered advantage.
Capability to paintings rotating shifts.

American Express Remote Jobs, American Express Virtual Assistant In Malaysia ( Workflow and Quality Administrator )

Why Malaysia Best for Job Seekers?

Malaysia is a country with a rapidly growing economy and a dynamic job market, making it an attractive destination for job seekers from around the world. Here are some of the reasons why Malaysia is considered one of the best countries for job seekers:

Stable Economy: Malaysia has a stable and diverse economy with a GDP growth rate of over 4% in recent years. The country has a well-developed manufacturing industry, a booming tourism sector, and a growing services sector, which has resulted in a high demand for skilled professionals across various industries.
Favorable Tax Policies: Malaysia has a competitive tax system, with a maximum personal income tax rate of 30%. This has attracted many businesses to the country, which in turn has created a high demand for skilled professionals across various industries.
Low Cost of Living: Malaysia has a relatively low cost of living compared to other countries in the region, which makes it an attractive destination for job seekers looking to save money and enjoy a high standard of living.
Multicultural Society: Malaysia is a multicultural country with a diverse population, making it an attractive destination for professionals looking for a cosmopolitan and inclusive work environment.
English Language Proficiency: English is widely spoken in Malaysia, which makes it easy for job seekers who are fluent in English to communicate with colleagues and clients.
High-Quality Infrastructure: Malaysia has a modern and well-developed infrastructure, with excellent transportation networks and a highly developed telecommunications network. This makes it easy for professionals to commute and stay connected with their colleagues and clients.

Overall, Malaysia offers a great combination of economic stability, favorable tax policies, low cost of living, a multicultural society, English language proficiency, and high-quality infrastructure, making it an attractive destination for job seekers from around the world.

American Express Remote Jobs, American Express Virtual Assistant In Malaysia ( Workflow and Quality Administrator )