American Express Remote Customer Service Kenya

Organization:- American Express

Post Name:- Member Concierge Professional

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- KES6000 – KES8000/Per Month

Locations:- Mombasa, Kenya

Full Job Description:

You Lead the Way. We Have You Covered.

With the right support, individuals and organizations have the ability to advance in unbelievable ways. At the point when you join Group Amex, you become piece of a worldwide and different local area of partners with an unfaltering obligation to back our clients, networks and one another. Here, you’ll learn and develop as we assist you with making a vocation venture that is exceptional and significant to you with advantages, projects, and adaptability that help you by and by and expertly.

At American Express, you’ll be perceived for your commitments, authority, and effect — each partner has the potential chance to partake in the organization’s prosperity. Together, we’ll win collectively, endeavoring to maintain our organization values and strong support vow to give the world’s best client experience consistently. Furthermore, we’ll do it with the highest level of trustworthiness, and in a climate where everybody is seen, heard and feels like they have a place.

Join Group Amex and we should lead the way together.

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As a brand based on exceeding all expectations to give top notch client experience, it is fundamental to have the most extraordinary partners. As the essence of the organization, you can make extraordinary cooperations with our clients consistently from arranging a special way of life experience to assisting them with their regular requirements. Furthermore, you can develop and refine your abilities through top industry-driving preparation and progressing training, all while realizing how it affects consistently set and lead the norm for unrivaled, client first assistance. Track down your put in help on #TeamAmex.

The Participation Attendant Expert (MCP) is answerable for conveying remarkable support of Card Individuals visiting Centurion New York. Filling in as the essence of American Express, you will go about as a brand representative and work cooperatively with a group to furnish a remarkable encounter that lines up with our image guarantee. A fruitful Centurion New York MCP will have an energy for conveying unprecedented support of our Centurion Card Individuals, helping them with movement, card overhauling, attendant solicitations, and way of life administrations by fitting our items and administrations to meet their quick necessities and develop their relationship with American Express.

What will you make a mean for in this job?

Offer better assistance than Card Individuals, guaranteeing consistent conveyance of movement, card adjusting, and attendant solicitations.
Decisively suggest customized items and administrations in view of Card Individuals’ requirements.
Team up with food and drink relax accomplices to oblige the requirements of Card Individuals.
Construct solid associations with Card Individuals, conveying remarkable client assistance in each collaboration.
Successfully explore different instruments and channels to speak with clients (Microsoft Office like Standpoint and Word and other advanced frameworks and additionally applications).
Keep up with exact and definite documentation.
Remain refreshed on Centurion items, advantages, and current contributions.
Reliably team up with other participation directors and line up with portfolio administrators to acquire profound comprehension of appointed portfolios’ profile, inclinations, history, and assumptions.
Execute and follow security prerequisites of the structure.
Registration and confirm visitors.
Guarantee the parlor space is spotless and respectable.
Welcome and help visitors, giving brilliant client care and addressing their inquiries.
Lift packs or different articles, depending on the situation.

MCP will hold a timetable adjusting to the Parlor Long stretches of Tasks. The Attendant Tasks group works Monday-Sunday 8:45 AM-12 AM, however dependent on future developments because of business needs.

Capabilities:

Least of 5 years of involvement with overhauling premium clients, like lavish way of life area or individual right hand, attendant, eatery, carriers, lodging.
Energy for overhauling clients with proactive arrangements.
Fantastic relational abilities with the capacity to please clients in each connection.
Solid listening abilities, permitting you to figure out clients’ necessities and give certain suggestions that outcome in high consumer loyalty.
Impressive skill and an uplifting outlook in all communications.
Capacity to team up actually with partners.
Capacity to pursue choices rapidly and really, when unforeseen circumstances might emerge, putting the Card Individuals’ involvement with the very front of all that you do.
Cleverness and capability in utilizing the Web while helping clients up close and personal.
Capability in using and exchanging between different innovation stages (for instance, the Eatery/Client Overhauling/Microsoft Office frameworks).
Flexibility to an always changing climate and versatility.
Capacity to work adaptable movements, including evenings, ends of the week, and occasions.

Why Kenya For Job?

There are several reasons why the Kenya can be a great destination for job seekers:

Strong economy: The Kenya has a strong and diverse economy, with many sectors offering job opportunities. It has a stable and well-regulated financial sector, a thriving technology industry, and a growing service sector.
Cultural diversity: The Kenya is a multicultural country, with people from all over the world living and working there. This creates a diverse and inclusive workplace environment, with opportunities to learn about different cultures and ways of working.
English language: English is the language of business and international communication, and the Kenya is an English-speaking country. This makes it easier for non-native English speakers to communicate and work effectively in a professional environment.
Access to talent: Many companies in the Kenya are actively looking to recruit talented individuals from around the world. This means there are many job opportunities available for skilled workers in a variety of industries.
Quality of life: The Kenya has a high standard of living, with excellent healthcare, education, and transport systems. It also offers a rich cultural experience, with many museums, galleries, and historic sites to explore.

Overall, the Kenya can be a great place to work for those seeking a challenging and rewarding career in a vibrant and diverse environment.