Aetna Customer Service Jobs Remote, Aetna Employment #Get-Job-Now ( IT Customer Service Analyst )

Aetna Customer Service Jobs Remote, Aetna Employment #Get-Job-Now ( IT Customer Service Analyst )

Hiring Organization:- Aetna

Post Name:- IT Customer Service Analyst

Qualifications:- Graduate

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- $20-$30/hour

Locations:- Rhode Island, USA

Full Job Description:

As a CVS fitness IT customer service Analyst, you may offer faraway stage 2 technical guide to CVS fitness Colleagues and clients. Technical assist will encompass reading, diagnosing, and imposing fixes remotely which aids within the short and effective resolution of escalated issues. As a degree 2 Agent, you may be chargeable for coping with high priority, excessive visibility business vital outages and escalations. Degree 2 dealers can be anticipated to provide guidance and aid inside the development and development of level 1 Helpdesk dealers. This function will require close collaboration with management, help groups, Colleagues, and level 1 Helpdesk agents.

Aetna Customer Service Jobs Remote, Aetna Employment #Get-Job-Now ( IT Customer Service Analyst )

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Additional duties encompass:

• potential to prioritize and quickly resolve technical issues.
• always adheres to described assist desk approaches and techniques.
• fairly analytical wondering & hassle-solving abilities.
• continues an advanced stage of know-how for supported merchandise and aid rules
• chargeable for deploying software program using computerized tools
• powerful, supportive, and responsive crew participant that could collaborate to clear up complicated troubles.
• extraordinary customer service ethic with capability to communicate with and teach non-technical audiences on software program and structures use
• ability to adapt quick to new technologies and converting enterprise requirements.
• demonstrated capability to quick learn new programs, tactics, and tactics
• independent judgment and initiative
• relaxed underneath high-strain and reveals the poise to consciousness in a fast-paced environment.
• regular and dependable attendance.
• outstanding oral and written conversation talents.
• carry out all responsibilities of this role while constantly imparting a nice and professional example for the rest of the team and the organisation.

Required qualifications

• 3+ years of technical assist revel in in an IT Helpdesk surroundings.
• 3+ years of proven experience with home windows running systems, Microsoft workplace Suite, Networking/VPN, lively listing, MFA.

Desired qualifications

• CompTIA certifications are preferred however not required.
• Revel in handling/escalating business critical calls

Aetna Customer Service Jobs Remote, Aetna Employment #Get-Job-Now ( IT Customer Service Analyst )

Why United states Best for Job Seekers?

USA is considered a great place for job seekers:

1. Diverse Job Opportunities: The United States is a large and diverse country with a thriving economy. As a result, there are plenty of job opportunities across various industries and sectors, making it an attractive destination for job seekers.
2. High Wages: The US has one of the highest minimum wages in the world, which means that even entry-level jobs can provide a decent income. Additionally, many jobs offer competitive salaries and benefits packages.
3. Business-Friendly Environment: The US has a business-friendly environment, with policies that encourage entrepreneurship and innovation. This has led to the creation of many successful startups and small businesses, which in turn has created job opportunities.
4. Educational Opportunities: The US is home to many prestigious universities and colleges that offer world-class education and training programs. This has led to a highly skilled and educated workforce that is attractive to many employers.
5. Strong Economy: The US has one of the largest and most stable economies in the world. Despite occasional downturns, it generally offers a stable job market, with low unemployment rates.

However, it’s worth noting that the job market can vary depending on the region, industry, and individual circumstances. While the US may be a great place for job seekers in general, it may not be the best fit for everyone.

Aetna Customer Service Jobs Remote, Aetna Employment #Get-Job-Now ( IT Customer Service Analyst )