Apple Customer Support Jobs In Kenya #Get-Job-Now ( Customer Support Team Manager )
Hiring Organization:- Apple
Post Name:- Customer Support Team Manager
Qualifications:- Graduate
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- Ksh20K-Ksh30K/Month
Locations:- Chebiemit, Kenya
Apple Customer Support Jobs In Kenya #Get-Job-Now ( Customer Support Team Manager )
Full Job Description:
Summary
We’re searching for to fill a role of Retail client Care crew manager to sign up for our crew. Retail patron Care crew is Apple’s eCommerce platform for interacting with customers via the internet and phone. At Apple, we trust in difficult paintings, energetic surroundings, and the sort of creativity and innovation that most effective comes approximately when gifted people from numerous backgrounds approach issues from varying perspectives. We trust each consumer interaction is an opportunity to pleasure, have interaction, and encourage – and that by means of focusing on the smallest of information, we are able to make large influences with our customers. Building this environment starts offevolved with YOU!
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Apple Customer Support Jobs In Kenya #Get-Job-Now ( Customer Support Team Manager )
Key qualifications
- 5+ years experience, 2 years or above experience in main a crew to provide fantastic customer support
- Previous humans-dealing with roles where the emphasis has been on satisfactory of carrier.
- Superb verbal exchange (oral and written), interpersonal and presentation capabilities.
- Professional at handling and being an outstanding partner
- Top at translating ‘techno-communicate’ in to “newbie’s” phrases
- Exhibit composure under stress
- Proficiency within the following: English and Mandarin to help clients in respective nations
Description
- Lead a team to deliver brilliant pre and put up income customer support around Apple’s product traces.
- Set the right purpose, goals and expectancies for the frontline group to observe, very own the team to achieve incredible patron happiness, enterprise consequences and sales associated KPIs.
- Make certain the scheduling adherence and performance within the team.
- Generate reporting and overall performance facts from distinct sources.
- Analyze business traits to facilitate key commercial enterprise decisions.
- Pick out and close the gaps in procedure, training, verbal exchange which could effect the purchaser enjoy.
- Handle tough customer vital issue from frontline dealers.
- Hire, preserve and develop the top abilties, ensure the group morale.
Schooling & experience
- BA/BS or university degree
Apple Customer Support Jobs In Kenya #Get-Job-Now ( Customer Support Team Manager )
Why Kenya For Job?
There are several reasons why Kenya may be a good option for job seekers. Here are some of them:
- Growing Economy: Kenya has one of the fastest-growing economies in the region, with a projected growth rate of 5.5% in 2022, which presents numerous job opportunities in various sectors.
- Strategic location: Kenya’s location in East Africa makes it a hub for trade and business, and as such, it attracts investors from all over the world, creating a need for skilled professionals in various fields.
- A young and educated population: Kenya has a large, young, and well-educated population, which means there is a good supply of skilled professionals for various industries.
- Diversity in industries: Kenya has a diverse economy, with various industries such as agriculture, tourism, manufacturing, and technology, providing a broad range of job opportunities for different professionals.
- Improving infrastructure: Kenya is investing heavily in infrastructure development, such as roads, ports, and airports, which not only facilitates business but also opens up new opportunities in the construction and engineering sectors.
Overall, Kenya offers a range of job opportunities, a growing economy, and a favorable business environment, making it an attractive destination for job seekers.
Apple Customer Support Jobs In Kenya #Get-Job-Now ( Customer Support Team Manager )
