ABM Industries Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: ABM Industries
Description:
ABM Industries Remote Jobs Customer Support Jobs
In this role the Co-ordinators Team Leader will be proactive and responsible leader who will work effectively with Reactive Co-ordinators and PPM Administrators to ensure the team has the necessary support and services to deliver its key objectives.
The role will carry out day to day liaisons and supervision of the teams, ensuring all processes are followed correctly while ensuring contractual SLA’s and KPI’s are met and KPI penalties are prevented.
KEY RESPONSIBILITIES
Monitoring the active jobs awaiting to be allocated to either Engineer/Sub-contractor – Planning / Allocate work for current and next day alongside Electrical & Mechanical Supervisor.
Monitor PPM Inbox to ensure tasks are being completed in time.
Ensuring all returns and rejected jobs are re-scheduled each day and all are cleared by end of the day.
Providing reports to management of the productivity of the scheduling team.
Be a proactive and responsible leader and taking ownership of your team.
Knowledge of SLA’s and KPI’s in line with the contracts and to actively manage the team to meet contractual requirements preventing penalties against KPI’.
Work along with the team to check allocations from previous night to ensure closures sent, any actions to be taken & ordering parts.
Daily SLA mitigation call – looking at what’s breached previous day adding to mitigation list reason for failure and look ahead for next 24 hours and over the weekend on a Friday.
Review Open Faults report.
To Ensure KPI 2D is managed – Permanent Rectification for priority 3 and 4 Work Orders – arrange revisit.
To ensure KPI 2E is managed via jeopardy management of the open faults to ensure that they prevent the work orders failing sla but also then managing the breached faults to reattend.
Escalate to supervisors if any issues with engineers/work.
Undertake any other ad hoc duties which reasonable falls within the remit of your role (Client / ABM management).
Completed work orders to be marked as reviewed whilst OnShift before completion evidence goes over to TfL Metro Maximo
Work effectively with Helpdesk Team Leaders to ensure an “end to end” service approach is always adopted, avoiding any operational risk.
Conducting training for new employees and/ or any refresher training required
Day to day liaisons and supervision of the teams, ensuring all processes are followed correctly.
Effectively communicate within the team and beyond, developing an open, trusting environment that respects contributions from individuals and recognises successes.
ABM Industries Remote Jobs Customer Support Jobs
REQUIRED SKILLS AND EXPERIENCE
Excellent communication skills in both email and telephone calls. Requirements to communicate with Engineers, Customers, suppliers and sub-contractors to deliver work effectively.
Proven work experience as a team leader or supervisor.
Good PC skills, especially MS Excel.
Organizational and time-management skills.
Decision-making skills.
ABM Industries Remote Jobs Customer Support Jobs
Desirable:
Degree in Management or training in team leading is a plus.
Experience in using CAFM system or asset management system
ABM Industries Remote Jobs Customer Support Jobs
About the ABM Industries Company :
ABM Industries, a global provider of facility solutions, has a significant presence in the United Kingdom. Established in 1909 in the United States, ABM has grown to become a leader in integrated facility services, offering solutions in janitorial, electrical and lighting, energy, facilities engineering, HVAC and mechanical, landscape and turf, mission-critical solutions, and parking. In the UK, ABM Industries leverages its extensive experience to deliver high-quality services tailored to various sectors, including aviation, business and industry, healthcare, and education.
ABM UK’s operations are driven by a commitment to innovation, sustainability, and customer satisfaction. They employ advanced technologies and sustainable practices to enhance efficiency and reduce environmental impact. Their services are designed to meet the unique needs of each client, ensuring safe, clean, and well-maintained environments.
One of ABM UK’s standout features is its emphasis on sustainability. The company implements green cleaning practices, energy-efficient solutions, and waste reduction strategies to help clients meet their sustainability goals. ABM also focuses on enhancing the occupant experience through reliable facility maintenance and management.
ABM UK’s team of experts is equipped to handle a wide range of facility needs, from daily cleaning and maintenance to specialized technical services. This comprehensive approach ensures that clients receive consistent, high-quality service tailored to their specific requirements.
In summary, ABM Industries in the United Kingdom is a prominent player in the facility services industry, known for its commitment to innovation, sustainability, and customer satisfaction. Through its comprehensive range of services, ABM helps businesses and organizations maintain efficient, safe, and sustainable facilities.
ABM Industries Remote Jobs Customer Support Jobs
ABM Industries Remote Jobs Customer Support Jobs – SarkariVaccancy
