Xbox Customer Support Member Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Xbox
Description:
Xbox Customer Support Member Jobs
Responsibilities
A Field Integrated Marketing Intern drives Microsoft’s business objectives through integrated marketing campaigns aligned to globally defined priorities, strategies, and programs. Develops local marketing plans that drive customer demand based on global program availability, functional expertise, and local market knowledge and insights. Ensures marketing plan execution upholds global strategic guidance, regulatory and compliance standards and Microsoft Accessibility and Privacy principles.
Xbox Customer Support Member Jobs
Assists in the creation and implementation of integrated marketing plans aligned to targeted business outcomes for a single business area. Coordinates with local teams, including Program Marketing Managers (PMMs), Sales, Communications, Finance, and Business Operations to establish the appropriate marketing plan, with guidance from others on their team.
Contributes to the delivery of the marketing plan. Contributes to reports and analysis of customer metrics. Assists with the creation of reports and analyses of customer metrics to identify opportunities to improve customer engagement by collaborating with engine owners.
Reads and interprets marketing performance and marketing spend reports, using analytical knowledge to extract insights from data. Interprets business implications of results and reports findings to stakeholders.
Assists with orchestrating and completing work needed across local stakeholders for Rhythm of Connection (RoC) meetings. Tracks marketing-related spending against planned estimates. Ensures event or campaign delivery is consistent with marketing plan.
Key performance areas
In addition to having a working understanding of the B-BBEE codes, the successful incumbent must deliver on the following key performance areas:
Xbox Customer Support Member Jobs
Emerging Black Partner Programme (EBPP) Support:
Support and accelerate the development of skills and commercial capabilities of 100% Black-Owned SMME partners to support Digital Transformation requirements for customers in South Africa.
Ensure that all the required programme documentation meets minimum criteria and is legitimate and verifiable.
Ensure that all ESD-related agreements and contracts have been signed and saved, to ensure compliance with the law as well as compliance with MSSA policies, processes and procedures
Assist with drafting relevant communication materials (internal and external) for the EBPP programme
Xbox Customer Support Member Jobs
Qualifications
Required Qualifications
Bachelor’s Degree in Business, Marketing, Communications, Economics, Public Relations, or related field
Strong desire and business acumen for consultative solution selling.
Exceptional negotiation, customer service, and interpersonal skills.
Excellent verbal and written communication, analytical and presentation skills.
You must be legally authorised to work in South Africa to be eligible for this role. (Legally authorised = has citizenship or has been granted a valid visa or work permit).
Xbox Customer Support Member Jobs
About the Xbox Company :
Xbox is a renowned gaming brand created and owned by Microsoft, a tech giant headquartered in the United States. However, its operations and presence in the United Kingdom hold significant importance. This overview covers the history, influence, and market presence of Xbox in the UK.
History and Launch in the UK
The original Xbox console was launched in the UK on March 14, 2002, following its North American debut in November 2001. Despite being Microsoft’s first foray into the gaming console market, it quickly gained traction, establishing a foothold in a market previously dominated by Sony and Nintendo.
Market Presence and Sales
The UK has always been one of the primary markets for Xbox. British gamers have embraced various Xbox consoles, from the original Xbox to the Xbox 360, Xbox One, and the latest Xbox Series X and Series S. The Xbox 360, in particular, saw significant success, partly due to its extensive game library and robust online gaming service, Xbox Live.
Xbox Live and Online Gaming
Xbox Live has been a game-changer in the UK gaming scene. It offered a seamless online gaming experience, which became a benchmark for other platforms. The service allowed players to connect, compete, and collaborate across the globe, making it a cornerstone of Xbox’s appeal in the UK. The introduction of Xbox Game Pass further solidified its position by offering a subscription-based model that provides access to a vast library of games, including new releases.
Partnerships and Collaborations
Microsoft has strategically partnered with several UK-based game developers and studios. Notable collaborations include working with Rare, a legendary game development studio based in Twycross, England. Rare has produced several acclaimed titles for Xbox, such as “Sea of Thieves,” which has a substantial player base in the UK.
E-Sports and Community Engagement
The UK is a vibrant hub for e-sports, and Xbox has played a crucial role in this ecosystem. Microsoft’s support for competitive gaming through tournaments, events, and sponsorships has helped cultivate a strong e-sports community. Events like the annual EGX (Eurogamer Expo) often feature prominent Xbox titles and have become essential gatherings for gamers in the UK
Xbox Customer Support Member Jobs
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