Uber Technologies Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Uber Technologies
Description:
Uber Technologies Remote Jobs Customer Support Jobs
With this role within the Merchant Operations team, you will be working in partnership with the Merchant Growth Lead to execute our merchant growth strategy, focused primarily on growing Ads and Offers operations efficiency. You will extract data, conduct analysis and use your insights to inform and drive business decisions. This role will require you to execute against an ambitious roadmap by being an end-to-end project owner, bringing ideas for process improvements and business growth, and utilising your data analysis skills to test hypotheses and improve business processes.
As a Strategy & Analytics Manager, you will be crafting tools and scalable processes to support local teams in achieving their targets, building analyses, and creating dashboards to measure the success of your projects.
This is not a one-person task, though, and to achieve success, you will collaborate with other local and regional operations teams and, most importantly, with our commercial teams, who represent the needs and wants of our Merchant Partners.
Uber Technologies Remote Jobs Customer Support Jobs
What You’ll Do
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Complete complex data analysis and take the results from those analysis to drive business decisions
Building the strategy and the vision based on customer pain points and identified opportunity areas
Help launch new product updates and capabilities and drive global impact initiatives. Expand product adoption. Communicate the value of our newest products with a lens of creativity across different stakeholders
Develop and own initiatives roadmap to increase adoption and retention of Uber Eats marketing instruments across Uber Eats Partners
Work in a fast-paced environment while ensuring projects continue progressing to completion despite ambiguous conditions and tight deadlines
Drive sophisticated analysis of data at scale, build models, and aggregate insights to drive key business decisions. Define critical metrics and develop dashboards to supervise business performance; report findings to local leadership to define long-term strategy and decision-making
Build and develop strong relationships with cross-functional teams to contribute to the long-term growth of Uber Eats marketing instruments.
Uber Technologies Remote Jobs Customer Support Jobs
What You’ll Need
Bachelor or advanced degree in Business, Economics, Business Analytics, Engineering, or equivalent.
2-4 years of relevant experience within a Strategy or Operations position (e.g. Operations, Consulting, Investment Banking, Corporate Strategy, Sales Operations, Product Management), having managed diverse stakeholders and demonstrated an ability to adapt to a fast-moving working environment.
Robust data analytics and technical skills:
Proficiency in SQL is crucial for the role;
Experience with quantitative data analysis, deep measurable insights and advanced spreadsheet modelling.
Strong implementation skills and attention to detail. You are equally comfortable implementing ideas as you are developing them. You habitually double-check and document your work.
You are confident in managing and delivering end-to-end projects with autonomy and are comfortable with short-term priority shifts.
Open, curious, and eager to learn – you are interested in all things and can build up skills and knowledge fast to become a recognised subject matter expert amongst your peers.
Excellent verbal and written communication. You can craft a compelling business case and pitch it to senior business leaders, confidently telling a data-backed story that helps secure buy-in.
Uber Technologies Remote Jobs Customer Support Jobs
About the Uber Technologies Company :
Uber Technologies is a multinational company that revolutionized the transportation industry with its ride-hailing platform. Founded in 2009 by Garrett Camp and Travis Kalanick, Uber is headquartered in San Francisco, California. While it operates globally, including in the United Kingdom, its presence has faced regulatory challenges and controversies.
In the UK, Uber provides its services in numerous cities, offering transportation options ranging from standard rides to premium services like UberX, Uber Comfort, and Uber Premier. It has transformed the way people travel, providing convenience and accessibility through its user-friendly app.
Despite its popularity, Uber has encountered legal battles in the UK regarding its business model and treatment of drivers. In 2016, a landmark ruling by the Employment Tribunal classified Uber drivers as workers entitled to minimum wage and holiday pay, challenging Uber’s classification of drivers as independent contractors. This decision significantly impacted the gig economy landscape in the UK and raised questions about labor rights and employment practices.
Additionally, Uber has faced scrutiny over safety concerns, including incidents involving drivers and passengers. To address these issues, Uber has implemented safety features within its app, such as real-time tracking, emergency assistance, and background checks for drivers.
In recent years, Uber has diversified its services beyond ride-hailing. It has expanded into food delivery with Uber Eats, providing customers with access to a wide range of cuisine from local restaurants. This expansion has further solidified Uber’s presence in the UK market, catering to the evolving needs and preferences of consumers.
Overall, Uber Technologies has reshaped urban transportation globally, including in the United Kingdom, by offering convenient and accessible mobility solutions. However, its journey in the UK has been marked by regulatory challenges and debates surrounding labor rights, safety, and the gig economy.
Uber Technologies Remote Jobs Customer Support Jobs
Uber Technologies Remote Jobs Customer Support Jobs – SarkariVaccancy