McDonald’s Support Member Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: McDonald’s
Description:
McDonald’s Support Member Jobs
Job Description:
This opportunity is part of the Global Technology Commercial Product & Platform, where our vision is to develop technology that delights our customers and enables our crew to operate our restaurants optimally and effectively!
The Manager, Tech Lead (TL) will oversee the technical solutions and delivery of various restaurant systems, including Point of Sale (POS), Kitchen Management System (KVS), Back Office, Digital Menu Boards (DMB), Payments, Kiosk, Mobile App & Web shared services. You will collaborate closely with external vendors and internal stakeholders to bring to life the future of technology solutions. The ideal candidate for this role will be a successful individual with a broad range of expertise across multiple disciplines and a proven track record of success in various functions. You should become comfortable with ambiguity and agile ways of working, lead with a figure-it-out attitude, and be open to evolving your role and responsibilities as our work rapidly evolves.
McDonald’s Support Member Jobs
Key Responsibilities:
Collaborate closely with the product manager to manage relations with commercial-off-the-shelf (COTS) partners and digital agency partners.
Lead all aspects of software and hardware development/implementation of commercial-off-the-shelf (COTS) partners’ systems for POS, KVS, Kiosk, DMBs, Payment, back-office system etc.
Lead deployment/upgrade planning and coordination, including prioritizing defects impacting customers and the restaurant team.
Partner closely with tech leadership to align on scalable technology solutions for concept locations.
Lead the coordination of full technology deployment in stores, supervising network infrastructure setup, POS/KVS installation, Back-Office PC deployment, training resources, etc.
Collaborate with cross-functional teams to define technical requirements and specifications for backend systems.
Develop and optimize processes for Jira, deployment, and intake, enhancing workflow efficiency.
McDonald’s Support Member Jobs
Qualifications:
Bachelor’s degree in computer science or equivalent technical education and 5+ years of technology experience.
Experience working with third-party suppliers.
Deep understanding of hardware, software integration, architecture, design patterns, database design, and application security.
Solid experience in developing end-to-end restaurant technology products and services operating in high-performance, distributed systems.
Superb communication skills, with the ability to explain complex technical solutions to non-technical partners.
Flexibility for travel (10-15%) across UK geographies.
Preferred Qualifications:
Retail experience – Point of sale systems or kitchen management solutions
Experience working on projects that span multiple organizations, geographies, and business units
McDonald’s Support Member Jobs
About the McDonald’s Company :
McDonald’s, the globally renowned fast-food chain, has established a significant presence in the United Kingdom, becoming one of the country’s most recognizable and beloved brands. Since its introduction to the UK market in 1974, McDonald’s has expanded its operations across the nation, serving millions of customers annually.
At the heart of McDonald’s success in the UK is its commitment to offering convenient, affordable, and consistent quality food. With over 1,300 restaurants spanning cities, towns, and even rural areas, McDonald’s has become a ubiquitous part of British culture, catering to diverse tastes and preferences.
In addition to its iconic menu items like the Big Mac, Chicken McNuggets, and fries, McDonald’s in the UK has adapted its offerings to reflect changing consumer demands. This includes introducing healthier options such as salads, wraps, and fruit bags, as well as accommodating various dietary requirements with vegetarian and vegan choices.
McDonald’s has also been proactive in addressing environmental concerns and sustainability issues. The company has implemented initiatives to reduce waste, increase recycling, and source ingredients responsibly. Furthermore, McDonald’s in the UK has committed to using only cage-free eggs and sustainably sourced fish in its products.
Beyond its role as a purveyor of fast food, McDonald’s has contributed to the UK economy by providing employment opportunities to thousands of people, from crew members to managers. The company also supports local communities through various initiatives, including charity partnerships, educational programs, and sponsorships.
Despite facing occasional controversies and challenges, McDonald’s remains a fixture in the UK’s dining landscape, cherished by millions for its convenience, affordability, and familiarity. With its ongoing commitment to innovation, sustainability, and customer satisfaction, McDonald’s is poised to continue its legacy as a leading fast-food chain in the United Kingdom for years to come.
McDonald’s Support Member Jobs
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