Work From Home Jobs Manila No Experience Needed

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: ₱25000-₱35000 Per month
Location: Philippines
Company : American Express

Jobs Description:

Work From Home Jobs Manila No Experience Needed

Role & Responsibilities:

Utilizing your skills, experience and passion for customer service to help propel your team and its business partners to success.

What would you do every day as a Customer Care Professional?

Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty
Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information
Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution
Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.

Preferred Skills:

Other Jobs You May Be Interested In

Bachelor’s degree preferred
Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills
Customer service and consultative sales environment experience preferred
Passion for consultative sales, recommending products or solutions tailored to each customer
Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations
Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end

Minimum Qualifications:

At least College Level – bachelor’s degree graduate/undergraduate, Associate Degree Graduate/Undergraduate, or Vocational Course Graduate/Undergraduate
At least 1 year of collective and predominantly inbound calls experience (with at least 6 months recent relative experience). No maximum experience required.
At least 1 year of collective CSAT/VOC/NPS experience (with at least 6 months recent relative experience).
Employed candidates are preferred, while we are open to considering unemployed candidates, the ideal would have a maximum of 6 months unemployment from the target start date.

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
- Must have at least 25 mbps internet connection plan / speed
- Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

Work From Home Jobs Manila No Experience Needed

About the American Express Company:-

American Express is a global financial services company that has been operating for over 175 years. Founded in 1850, the company began as a transportation and express mail service. Over time, it expanded into various financial services, including credit cards, travel services, and insurance.

The Credit Card Revolution

American Express is most widely recognized for its credit cards. The company issued its first charge card in 1958, which was a significant departure from traditional cash-based transactions. The charge card, known as the American Express Green Card, offered a higher credit limit and more benefits than traditional credit cards.

In the 1960s, American Express introduced its iconic Centurion Card, often referred to as the “Black Card.” This exclusive card was initially only available by invitation and became a symbol of luxury and status.

Travel and Lifestyle Services

In addition to credit cards, American Express offers a range of travel and lifestyle services. These include travel booking, concierge services, and exclusive access to events and experiences. The company’s travel rewards programs have been particularly successful, providing cardholders with incentives to use their cards for travel purchases.

A Global Financial Services Company

American Express has a strong global presence, operating in many countries around the world. The company has partnerships with banks and other financial institutions to offer its products and services to a wide range of customers.

Challenges and Adaptations

Like any large corporation, American Express has faced challenges over the years. The company has had to adapt to changes in the financial industry, such as the rise of digital payments and the increasing competition from other credit card issuers.

Despite these challenges, American Express has maintained its position as a leading financial services company. The company’s focus on customer service, exclusive benefits, and strong brand recognition has helped it to remain competitive in a rapidly evolving market.

In conclusion, American Express is a global financial services company with a rich history dating back to the 19th century. The company is best known for its credit cards, including the iconic Centurion Card. In addition to credit cards, American Express offers a range of travel and lifestyle services. The company has faced challenges over the years but has continued to adapt and innovate to maintain its position as a leading financial services company.

Work From Home Jobs Manila No Experience Needed