Online Chat Support Assistant

Company: Boeing

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

Job Description:

Boeing is seeking an enthusiastic and dedicated Online Chat Support Assistant to join our dynamic customer service team. In this entry-level role, you will engage with our customers online to provide assistance, resolve inquiries, and foster satisfaction in their interactions with our brand. As a part-time employee, you will have the opportunity to work in a fast-paced environment focused on exceeding customer expectations and delivering exceptional service.

Key Responsibilities:

  • Customer Interaction: Respond promptly and professionally to customer inquiries via online chat platforms, ensuring all communications are articulate and respectful.
  • Issue Resolution: Efficiently identify customer issues, provide effective solutions, and escalate more complex problems to senior team members as required.
  • Product Knowledge: Maintain a thorough understanding of Boeing’s products and services to provide accurate information and assistance to customers.
  • Documentation: Record customer interactions and feedback in the CRM system, ensuring that all conversations are logged accurately for future reference.
  • Collaboration: Work closely with other team members and departments to ensure a streamlined support experience and contribute to the overall improvement of customer service processes.
  • Feedback Loop: Gather and communicate customer feedback to appropriate teams to drive continuous improvement in products and services.
  • Performance Tracking: Monitor personal performance against service level agreements (SLAs) and aim to meet or exceed these key performance metrics.
  • Adaptability and Resourcefulness: Exhibit a flexible approach to work tasks, being willing to adapt to shifting priorities and customer needs in real-time.
  • Training Participation: Engage in ongoing training and development initiatives to enhance skills and stay up-to-date on product changes and service protocols.

Requirements:

Education:

  • High school diploma or equivalent; some college experience in business, communications, or a related field is preferred but not required.

Experience:

  • No prior experience required; however, any experience in customer service or support roles will be considered an asset.

Personality Traits:

  • Resourceful: Ability to think on your feet and identify solutions quickly.
  • Adaptable: Comfortable with change and flexible in a fast-paced environment.

Soft Skills:

  • Strong problem-solving skills: Capacity to analyze issues, develop solutions, and effectively communicate those solutions to customers.
  • Project management skills: Ability to manage time efficiently, prioritize workload, and meet deadlines without compromising service quality.

Technical Skills:

  • Proficient in using computers and various software applications, particularly chat tools, CRM systems, and Microsoft Office programs.

Communication Skills:

  • Excellent verbal and written communication skills, with a customer-centric focus and a pleasant demeanor.

Benefits:

Other Jobs You May Be Interested In

  • Vision insurance to ensure your eye health and wellness.
  • Complimentary gym membership to support your fitness goals.
  • Free accommodation provided for part-time employees, easing the burden of commuting and improving work-life balance.

Online Chat Support Assistant

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