Customer Service Rep (Remote)

Company: McKesson

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

Position Summary:

The 3PL Title / Non-Title Customer Care Representative will function as a primary contact regarding specific manufacturer contracts. As the primary customer care contact, the representative will be a subject matter expert for their assigned contracts as well as a trusted resource for all 3PL business partners. Key responsibilities include creating and maintaining SOPs, participating in regular manufacturer meetings, working closely with Finance to create proper debits and credits (i.e. destruction credits) and verifying and clearing EDI orders. Problem solving and getting ahead of possible program issues is a key to success. Sending out regular communications and training in regard to assigned contracts is also expected.

Key Responsibilities:

  • Responds to all inbound phone calls and emails in a professional and timely manner
  • Finds resolution of issues within the defined metrics and refers escalated issues to the Customer Service Supervisor/Manager when necessary
  • Researches and resolves complex customer issues by gathering detailed information from the customer, providing continuous follow-up, responding to/updating the customer in a timely fashion, and working to create a continuous flow of information between internal and external partners and customers.
  • Proactively identifies trends in issues whenever possible and reports them to management
  • Performs other duties as assigned

Key Competencies:

Interpersonal skills

  • Employs active listening skills and questioning techniques to convey interest and involvement
  • Defuses difficult situations
  • Maintains a personable and empathetic tone and manner

Minimum Job Qualifications:

  • High School Diploma or GED
  • Minimum 1 year experience in a customer service environment

Preferred Skills:

  • Computer literacy in a Windows environment
  • Proficient in Microsoft Excel and Outlook
  • Some college preferred.

Work Environment:

  • Environment (Office, warehouse, etc.) Office Environment
  • Physical Requirements (Lifting, standing, etc.) General Office Demands
  • This is a full-time, hourly position with a target pay rate of $16.00/hr. with benefits.

McKesson offers the following benefits:

Other Jobs You May Be Interested In

  • Medical
  • Dental
  • Vision
  • PTO
  • Holidays
  • Career Level – IC-Business Support-B2
  • McKesson is an Equal Opportunity/Affirmative Action employer.

Customer Service Rep (Remote)

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