Sitel Work From Home Jobs – Customer Service Representative

Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: North Dakota, USA

Full Job Description

About Sitel:

Sitel is a leading global customer experience management provider that delivers outstanding customer experiences for over 30 years. We collaborate with some of the best-known brands in the world to provide innovative customer service solutions.

Position: Work From Home Customer Service Representative

Job Summary:

As a Work From Home Customer Service Representative at Sitel, you will be responsible for providing exceptional customer service to our clients’ customers. This remote position allows you to work from the comfort of your own home while offering the same level of support and service as an in-office representative.

Responsibilities:

Assist customers via phone, email, or chat to resolve inquiries or issues they may have
Provide accurate and efficient support while maintaining a high level of professionalism
Effectively navigate through multiple systems and platforms to gather information and provide solutions
Ensure customer satisfaction by actively listening, empathizing, and resolving problems in a timely manner
Document customer interactions and update necessary information in the system
Meet and exceed individual and team performance goals
Adhere to company policies and procedures

Qualifications:

High school diploma or equivalent
Excellent verbal and written communication skills
Ability to demonstrate empathy and problem-solving skills
Strong computer skills and the ability to navigate through multiple systems
Ability to work independently while managing time effectively
Previous customer service experience is an asset, but not required

Benefits:

Flexible work schedule
Work from the comfort of your own home
Comprehensive training and ongoing support
Opportunities for career advancement within the company
Competitive salary and performance-based incentives
Employee benefits package available

Application Process:

Other Jobs You May Be Interested In

Submit your application online through our website
If selected, you will be invited for a virtual interview
Successful candidates will undergo a background check
Once cleared, you will receive comprehensive training to equip you for success in your role

Sitel is an equal opportunity employer and values diversity in the workplace. We are committed to creating a positive and inclusive environment where all employees are treated with fairness and respect.