American express Customer service jobs – Remote

• Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy.
• Identify and assess customer needs to provide appropriate solutions and assistance.
• Resolve customer concerns and issues promptly and effectively, ensuring high levels of satisfaction.
• Educate customers on American Express products, services, and policies.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members and other departments to optimize customer service processes.

Required Skills and Qualifications:

• Exceptional communication skills, both verbal and written.
• Strong interpersonal skills with a customer-centric approach.
• Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills with a proactive attitude.
• Proficiency in computer navigation and software applications.
• Previous customer service experience preferred but not required.
• High school diploma or equivalent required; college degree preferred.

Experience:

• Previous experience in a customer service role is advantageous but not mandatory.

Working Hours:

• Flexible scheduling options available, including full-time and part-time shifts.
• Remote work environment allows for increased flexibility and work-life balance.

Knowledge, Skills, and Abilities:

• Familiarity with American Express products and services is a plus.
• Ability to adapt to new technologies and tools quickly.
• Strong attention to detail and accuracy in data entry.
• Ability to thrive in a collaborative team environment.

Benefits:

• Competitive compensation package including base salary and performance incentives.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Retirement savings plan with employer match.
• Paid time off and holiday pay.
• Opportunities for career growth and development within the organization.
• Access to employee discounts and perks.

Why Join American Express?

• Be part of a globally recognized brand committed to excellence and innovation.
• Join a diverse and inclusive work culture that values collaboration and teamwork.
• Make a difference by providing exceptional service and support to customers worldwide.
• Enjoy flexibility and work-life balance with remote work options.
• Access to comprehensive benefits and opportunities for professional growth and advancement.

How to Apply:

Interested candidates are encouraged to apply online through the American Express careers portal. Join American Express today and embark on a rewarding career journey where your skills and talents are valued, and opportunities for growth are limitless!