Aetna Work from Home Jobs: Join Our Team for Remote Customer Service Opportunities

Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: New Hampshire, USA

Full Job Description

Aetna Work from Home Jobs

About Aetna

Aetna, a CVS Health company, is a leading diversified healthcare benefits company that serves an estimated 38 million people. At Aetna, we are committed to providing individuals, employers, and healthcare professionals with innovative benefits, products, and services. Our mission is to build a healthier world by creating a better healthcare system.

Job Role: Aetna Work from Home Agent

We are currently hiring work from home agents to join our dynamic team. As an Aetna Work from Home Agent, you will play a crucial role in providing exceptional customer service and support to our members. You will have the opportunity to make a positive impact on our members’ lives by helping them navigate their healthcare benefits, answering their questions, and resolving any issues they may have.

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Responsibilities

Handle inbound calls from Aetna members, providing assistance with benefits, claims, and general inquiries
Utilize computer-based tools and resources to accurately and efficiently resolve member issues
Work collaboratively with a team to ensure the best customer service experience for our members
Adhere to all regulatory and compliance guidelines while addressing member concerns
Maintain knowledge of Aetna’s products, services, and industry trends to effectively address member needs

Requirements

High school diploma or equivalent
Prior experience in customer service or call center roles
Excellent communication skills, both verbal and written
Strong problem-solving abilities and attention to detail
Ability to multitask and navigate multiple computer systems simultaneously
Familiarity with healthcare terminology and insurance industry is a plus, but not required
Ability to work independently and in a remote team environment
Flexible schedule, including the ability to work evenings, weekends, and holidays

Benefits

At Aetna, we value our employees and strive to provide a comprehensive benefits package. As an Aetna Work from Home Agent, you will be eligible for:

Competitive salary
Healthcare coverage
Paid time off
401(k) retirement plan
Employee assistance programs
Professional development opportunities

Application Process

If you are interested in joining our team as an Aetna Work from Home Agent, please submit your resume online along with a brief cover letter highlighting your relevant experience and why you would be a great fit for this role. We will review your application and contact you if you meet our qualifications.

Aetna is an equal opportunity employer and we value diversity in our workforce. We encourage individuals from all backgrounds to apply.