Web Chat Assistant – Work From Home – Philippines

Job Description:

Pepsi Co is seeking a motivated and adaptable Web Chat Assistant to join our team in Fort Worth, Texas. This part-time, work-from-home role is perfect for individuals looking to gain experience in a dynamic and innovative environment. As a Web Chat Assistant, you will be responsible for providing exceptional customer service and support to our online clients through chat.

Responsibilities: –

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Respond to customer inquiries and complaints via chat in a timely and professional manner – Provide accurate information about PepsiCo products, promotions, and services – Assist customers with order placement, tracking, and resolution of issues – Upsell products and services to increase sales – Ensure customer satisfaction and retention by offering personalized solutions – Collaborate with other team members to maintain a high level of customer service – Stay updated on product knowledge and company policies – Meet and exceed performance metrics and goals

Requirements: –

Associate level or equivalent experience – Minimum of 2 years of relevant experience in customer service or a related field – Strong adaptability and motivation to succeed in a fast-paced environment – Excellent written communication skills and the ability to multitask – Persuasion skills to effectively upsell products and services – Proficiency in using online chat platforms and customer service software – Ability to work independently and as part of a remote team – High school diploma or equivalent

Benefits: –

Life insurance – Retirement plan – Parental leave – Opportunities for career advancement and professional development

Working Environment:

Pepsi Co offers a dynamic workplace that values teamwork, fosters innovation, and encourages shared success. We believe in creating a positive and inclusive work environment where employees can thrive and grow professionally.