American Express Remote Work Kenya
Hiring Organization:- American Express
Post Name:- Account Protection Specialist
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- K80.000 – K90.000/Per Month
Locations:- Kitui, Kenya
Full Job Description:
You Lead the Way. We Have You Covered.
With the right sponsorship, individuals and organizations have the ability to advance in mind boggling ways. At the point when you join Group Amex, you become piece of a worldwide and various local area of partners with an immovable obligation to back our clients, networks and one another. Here, you’ll learn and develop as we assist you with making a vocation venture that is special and significant to you with advantages, projects, and adaptability that help you by and by and expertly.
At American Express, you’ll be perceived for your commitments, administration, and effect — each associate has the chance to partake in the organization’s prosperity. Together, we’ll win collectively, endeavoring to maintain our organization values and strong support vow to give the world’s best client experience consistently. What’s more, we’ll do it with the greatest possible level of trustworthiness, and in a climate where everybody is seen, heard and feels like they have a place.
Join Group Amex and we should lead the way together.
As a brand based on exceeding everyone’s expectations to give the best client experience, it is principal to have the most outstanding partners. As the substance of the organization, you can make positive connections with our clients consistently from organizing an exceptional travel or way of life experience to assisting them with their regular requirements. Also, you can develop your abilities through industry-driving preparation and continuous instructing, all while realizing how it affects persistently set the norm for a-list, client first help. Track down your put in help on #TeamAmex.
This position is liable for offering brilliant assistance to our esteemed U.S. card individuals whose records have potential extortion action.
As a Record Security Expert you will be liable for building associations with our clients. This job will include settling on outbound or inbound decisions, to distinguish fake charges.
The job additionally includes surveying misrepresentation claims from Card individuals, and overhauling exchange level credit and extortion related inbound calls from dealers
Making a supportive of dynamic endeavor to distinguish fake charges by means of inbound and outbound calls.
Answer inbound calls from Card individuals and set up/activity extortion cases on calls
Audit misrepresentation claims from Card individuals. Upon survey, a choice should be made to either acknowledge the case from the Card part or reject it for installment of the equilibrium owed and ultimately connecting with the trader through correspondence. Thusly, vital support to the record is expected, to send fitting correspondence and make monetary changes in accordance with either parties and document the record.
- Administration exchange level credit and extortion related inbound calls from shippers and card individuals
- Identify and limit credit and misrepresentation risk while empowering productive invest at a similar energy
Constant, exchange level credit and extortion risk evaluations
Retail location (POS) endorsement
- Charge inversions
- Resolve cases inside the allocated strengthening limit
- If it’s not too much trouble, note, pay expansions if there should be an occurrence of a parallel move are given exclusively on a special case premise and in accordance with pay rules.
- A fruitful Record Insurance Expert is one who:
- Has a demonstrated capacity to give uncommon client support to our card individuals/vendors, by exhibiting sympathy, building compatibility, undivided attention and showing understanding
- Use their insight into items and administration to give positive arrangements
- Amazing logical abilities and capacity to go with precise choices
- Imparts in an expert way, driving the discussions with the card individuals/vendors towards a commonly useful result
- Drives results, gains individual fulfillment from accomplishing quality results for the association
- Can offer quality assistance inside determined division targets
- Amazing correspondence and client care abilities
- Great using time effectively and focusing on of assignments
- Capacity to work inside an occupied and requesting group climate
Capabilities:
- Least work insight of 2 years of client care insight in a be in a connected industry, via telephone, enthusiastically for building client steadfastness through excellent tuning in, relationship building and verbal correspondence
- Ought to have past Misrepresentation experience
- Capacity to work in a speedy measurement driven climate with capable performing various tasks and route
- Shown consultative experience, capacity to impact, creative
- Innovative critical thinking, anxious to track down altered arrangements
- Four year certification, partner degree, school students might apply
Why Kenya For Job?
There are several reasons why the Kenya can be a great destination for job seekers:
- Strong economy: The Kenya has a strong and diverse economy, with many sectors offering job opportunities. It has a stable and well-regulated financial sector, a thriving technology industry, and a growing service sector.
- Cultural diversity: The Kenya is a multicultural country, with people from all over the world living and working there. This creates a diverse and inclusive workplace environment, with opportunities to learn about different cultures and ways of working.
- English language: English is the language of business and international communication, and the Kenya is an English-speaking country. This makes it easier for non-native English speakers to communicate and work effectively in a professional environment.
- Access to talent: Many companies in the Kenya are actively looking to recruit talented individuals from around the world. This means there are many job opportunities available for skilled workers in a variety of industries.
- Quality of life: The Kenya has a high standard of living, with excellent healthcare, education, and transport systems. It also offers a rich cultural experience, with many museums, galleries, and historic sites to explore.
Overall, the Kenya can be a great place to work for those seeking a challenging and rewarding career in a vibrant and diverse environment.
