American Express Job Openings For Freshers Kenya

Hiring Organization:- American Express

Post Name:- Collections Specialist

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- KES6000 – KES8000/Per Month

Locations:- Kumite, Kenya

Full Job Description:

With the right backing, human beings and corporations have the strength to development in excellent approaches. While you join team Amex, you end up part of a international and diverse network of fellow workers with an unwavering commitment to again our clients, communities and every other. Here, you’ll examine and develop as we help you create a profession journey that’s precise and significant to you with advantages, programs, and versatility that help you in my view and professionally.

At American explicit, you’ll be diagnosed on your contributions, leadership, and impact—each colleague has the opportunity to share in the employer’s achievement. Collectively, we’ll win as a crew, striving to uphold our enterprise values and effective backing promise to offer the world’s satisfactory client revel in every day. And we’ll do it with the utmost integrity, and in an environment wherein all of us is seen, heard and feels like they belong.

Be part of team Amex and allow’s lead the way together.

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As a emblem built on going above and beyond to provide the quality patron experience, having the maximum fantastic colleagues is paramount. Because the face of the company, you may create high-quality interactions with our clients every day– from curating a completely unique journey or lifestyle enjoy to assisting them with their ordinary needs. And, you may grow your talents thru industry-main schooling and ongoing training, all whilst studying what it way to usually set the same old for global magnificence, purchaser-first service. Find your area in provider on #TeamAmex.

As a Collections expert you will be answerable for building relationships with our customers, whose account payments are past due, helping them with their scenario and solving their problems to attain a fine end for each American express and our valued customers. This function will contain making outbound or inbound calls to our valued clients. The objective of the decision is to advantage the customers commitment to making payments on their overdue account and enabling them to spend on the cardboard.

Managing inbound and outbound calls from our corporate card individuals whose money owed are flagged as late or delinquent the use of written and verbal communication.
Danger evaluation and evaluation of patron bills, recommending technique upgrades wherein applicable.
Assessment the risk of accounts to evaluate whether or not to allow or forestall similarly spend, compliance with privateers and customer credit score legislation.
Building rapport with the cardboard members and actively paying attention to the issues that may have arisen.
Negotiation with card individuals to determine the high-quality route of action and gaining agreement for both quick and lengthy-term solutions.
Reply to card members enquiries in the suitable way, presenting customized service with a ‘can do’ mindset
Guarantees maximum healing on debts thru inbound/ outbound cellphone contact in a timely and comprehensive way to ensure client pleasure with Inbound and Outbound calling.

Qualifications:

Bachelor’s degree, partner’s degree and college undergrads may also apply
As a minimum 1 year voice collections enjoy is needed
Should have an revel in working with CSAT/NPS/VOC Metrics
Capacity to work in a fast-paced metric pushed surroundings with gifted multitasking and navigation in a home windows surroundings.
Strong interpersonal, communique and listening competencies
Great negotiation abilities

Additional details:

Area: BGC company center 2, fifth road nook 30th street, Bonifacio international city, Taguig
Place of job Flexibility: full time. Need to be amenable to observe a hybrid work association (onsite and make money working from home)
Earn a living from home necessities:
Must have as a minimum 25 mbps internet connection plan / velocity
Ought to have a private & quiet location to earn a living from home
American specific offers a super and various operating environment. Excessive performance is rewarded with target driven incentives
We back our colleagues and their cherished ones with benefits and applications that help their holistic properly-being. That means we prioritize their physical, financial, and mental fitness via every degree of existence. Benefits consist of:
Competitive base salaries
Bonus incentives
Assist for financial-nicely-being and retirement
Comprehensive scientific, dental, vision, lifestyles insurance, and incapacity benefits (depending on area)
Bendy work arrangements and schedules with hybrid and virtual alternatives with Amex Flex
Generous paid parental leave rules (depending in your location)
Unfastened get right of entry to to global on-website well being centers staffed with nurses and docs (relying on region)
Unfastened and private counseling support through our wholesome Minds application
Career development and schooling opportunities

American Express Job Openings For Freshers Kenya

Why Kenya For Job?

There are several reasons why the Kenya can be a great destination for job seekers:

Strong economy: The Kenya has a strong and diverse economy, with many sectors offering job opportunities. It has a stable and well-regulated financial sector, a thriving technology industry, and a growing service sector.
Cultural diversity: The Kenya is a multicultural country, with people from all over the world living and working there. This creates a diverse and inclusive workplace environment, with opportunities to learn about different cultures and ways of working.
English language: English is the language of business and international communication, and the Kenya is an English-speaking country. This makes it easier for non-native English speakers to communicate and work effectively in a professional environment.
Access to talent: Many companies in the Kenya are actively looking to recruit talented individuals from around the world. This means there are many job opportunities available for skilled workers in a variety of industries.
Quality of life: The Kenya has a high standard of living, with excellent healthcare, education, and transport systems. It also offers a rich cultural experience, with many museums, galleries, and historic sites to explore.

Overall, the Kenya can be a great place to work for those seeking a challenging and rewarding career in a vibrant and diverse environment.